If your NetSuite connection goes offline, update the existing connection in ExtendInsights to reconnect.
Update Your Connection
Open ExtendInsights in Microsoft Excel.
Go to Menu → Connections → NetSuite Connection.
Hover over the name of the connection you want to update.
Click the three dots.
Select Update.
Reconnect to NetSuite and complete the sign-in and authorization prompts.
Verify Your Connection
After reconnecting, confirm that the intended NetSuite account and role are active. Retry the action that was interrupted and check whether the offline message still appears.
💬 Need Help?
If updates don’t behave as expected:
🔍 Visit the Help Center: https://www.cloudextend.io/support/
💬 Use the in-app chat
✉️ Email cloudextend-support@celigo.com
📎 Include the record type and screenshots if possible.