This issue occurs upon logging into CloudExtend Outlook or Excel for NetSuite. This can be due to the user reaching the maximum allowed number(25) access tokens in NetSuite.

Additionally, issues such as "unknown socket error" or trouble connecting CloudExtend to NetSuite may arise due to entering incorrect Account ID or exceeding the access token limit. Ensure your NetSuite Account ID is entered correctly; it can be found in the URL when logged into NetSuite.
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📘 Learn how to find your NetSuite account number

Account ID Troubleshooting: Socket errors may also occur due to incorrect Account ID entry. Enter the numeric NetSuite Account ID (found in the URL when logged in) instead of an email.

SSO Connection Issues: Some SSO errors can be resolved by using the Identity Provider (IDP) URL correctly. Ensure your IDP URL matches your organization's settings, and follow on-screen prompts accurately when connecting to NetSuite.

📘 How to get your NetSuite IDP

Step 1: Go to Netsuite and navigate to the Manage Access Tokens Page.

NetSuite Path: Home Dashboard> Settings Tile> Manage Access Tokens

Step 2: Sort the list by date (oldest on top) and revoke the oldest ones linked to CloudExtend Excel or CloudExtend Outlook.

💡 Note: Be aware that revoking all tokens under CloudExtend Excel/Outlook is generally safe and can help resolve persistent token-related issues.

Step 3: Log back into CloudExtend.