The CloudExtend subscription portal allows designated administrators to manage licenses for all CloudExtend applications.
Portal URL: https://portal.cloudextend.app/home
A super admin is granted access when your organization first subscribes.
💡 Tip: We strongly recommend adding at least one additional admin to ensure uninterrupted access in the future.
Accessing the Portal
Super Admins and Admins sign in using their Microsoft ID; this is typically their company email address tied to Microsoft 365.
Once signed in, admins can manage licenses, assign users, and configure application-specific settings for any subscribed CloudExtend product.
It also has a feature to export the user list to Excel — as a global export, a subscription-level export, or a filtered search export.
Managing User Licenses
Use the subscription portal to manage licenses for:
Each product includes its own license management panel where you can add or remove users and review usage.
Troubleshooting Portal Access
Occasionally, access issues arise when:
An admin is logged into a different Microsoft account in another browser tab
Cached sessions from multiple accounts cause authentication conflicts
The portal fails to load due to a mismatched Microsoft login
Fix
Try one of the following:
Open the portal in an incognito / private browsing window
Use a different browser
Sign out of other Microsoft 365 accounts in all open browser tabs
Then reattempt to log in at https://portal.cloudextend.app/home
👉 For additional portal troubleshooting steps, see this article.