ExtendSync allows users to remove email associations directly from the Gmail add-in. No need to log in to NetSuite for cleanup.
You can remove associations for:
Emails saved manually (One-Time Save)
Emails saved via Autopilot (Thread-Based or Email Address–Based)
This helps keep NetSuite records clean and accurate.
When Should You Remove an Email Association?
Use this feature when:
An email was saved to the wrong NetSuite record
You want to switch save methods for a specific email
An email no longer belongs on a particular record
⚠️ Permission required:
To remove associations, the end user must have permission to delete messages in NetSuite (details below).
How to Remove an Email Association
You’ll see the Remove Association option only for emails that are already saved to NetSuite.
Open the email thread in Gmail. In the ExtendSync panel, click the three dots (⋮) at the top.
From the Associated Records list, select the record you want to remove.
Click Remove.
Confirm the action when prompted.
Optional: Turn Off Autopilot for the Email
If the email was saved via Autopilot and you don’t want future messages to reattach:
Turn off Autopilot for that thread or email address
📘 See: How to Cancel Email or Thread Autopilot
Video Walkthrough
Watch video to see how to remove an email assocation.
What Happens After You Remove the Association?
Once confirmed:
The email is deleted from NetSuite
The record is removed from the Associated Records list
The message no longer appears under Communication → Messages in NetSuite
📝 Attachments:
If the email included file attachments, those files remain in the NetSuite File Cabinet. Only the email message itself is removed.
FAQs
🔵 Does this work for all save methods?
Yes. You can remove associations created by:
One-Time Save
Thread-Based Autopilot
Email Address–Based Autopilot
🔵 Can I remove a shared association?
No.
If another user in your organization associated the email and you’re viewing a shared association (shown with a purple indicator), you will not be allowed to remove it.ExtendSync will display a message explaining that shared associations cannot be removed by other users.
🔵 What NetSuite permission is required for remove association to work?
A NetSuite Administrator must grant the following permission on the user’s role:
Go to Setup → Users/Roles → Manage Roles
Edit the role used by the user (for example, Project Manager or a custom role)
Open Permissions → Lists
Add Track Messages
Set the level to Full
Save the role
If users can select multiple roles, ensure this permission is added to every applicable role.
Known Limitation
Older Autopilot Associations
Emails synced via Autopilot before this feature was released cannot be disassociated.
When viewing those older emails, hovering over the option will show a message indicating removal is not allowed.
📝 Important:
Any emails synced via Autopilot after this release do support the Remove Association feature.
Need Help?
If you don’t see the Remove option or encounter permission errors:
🔎 Search support.cloudextend.io
💬 Chat with Support (bottom-right widget)
📧 Email cloudextend-support@celigo.com
Include:
The NetSuite role you’re using
Whether the email was saved manually or via Autopilot
Screenshot of the ExtendSync panel
We’re happy to help you clean up email associations and keep NetSuite data accurate.