If the “Attach file(s) / folder(s)” button does not appear on the Google Drive tab for any NetSuite record, it means the NetSuite role you’re using is missing required permissions.

This article explains why the button is missing and how a NetSuite Admin can restore it.

You may see one or more of the following:

ExtendSync Google Drive relies on custom records and file permissions in NetSuite.

If a user’s NetSuite role does not have sufficient access to these records, NetSuite hides the Attach button.

This commonly occurs when:

A NetSuite Administrator must update the role used by affected users.

Step 1: Navigate to Setup > Users/Roles > Manage Roles.

Step 2: Locate the role you want to modify. Click the corresponding Edit or Customize link.

Step 3: Go to Permissions> Custom Record and add the following records:

Step 4: Go to Permissions> Lists and add Document and Files.

After the role is updated:

The Attach file(s) / folder(s) button should now be visible.

Confirm the following:

✔ Required custom records are set to Full

✔ Documents and Files permission is set to Create or higher

✔ User is logged in with the updated role

✔ Google Drive tab shows the Attach button

If users can choose multiple roles, ensure permissions are added to all applicable roles.

If the Attach button still does not appear after updating permissions:

Please include:

We’re happy to help you restore full Google Drive functionality in ExtendSync.