To provide an extra level of security, NetSuite releases from 2019.1 onwards require all NetSuite users with highly privileged roles to use two-factor authentication (2FA). By default, the Administrator and other highly privileged roles are designated as 2FA required, and this requirement cannot be removed. Starting with 2019.1 NetSuite is also deprecating Full Access roles.
What is a highly privileged role? NetSuite defines highly privileged roles here (login required to view link).
Terms used in this article:
TBA = Token-Based Authentication
SSO = Single Sign On
2FA = Two Factor Authentication
CloudExtend Implications
If you are a CloudExtend customer and logging in via a highly privileged role your options will vary depending on the App you are licensing.
ExtendSync Google Users
Users that edit NetSuite records inside the Chrome extension will not be able to do so with an admin role/privileged role that requires 2FA. All other activities such as attaching emails and files will continue without any impact as long as the user remains logged in to their NetSuite session in a separate browser tab/window.
Recommended Process
Affected users should enable TBA or SSO to establish a Web Services connection.
👉 Learn how to set up TBA and SSO For CloudExtend G Suite here.
ExtendInsights Excel NetSuite and ExtendSync for Outlook NetSuite Users
SSO, TBA, and 2FA are supported for both ExtendInsights Excel and ExtendSync Outlook.
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