FAQs
Common Questions for CloudExtend Apps
16 articles
- Track Opportunities without Sales ActivityUsage Metrics | Learn how to create a saved search to track Opportunities without Sales Activity
- Feature Comparison Table: ExtendSync Outlook for NetSuite vs Google WorkSpace for NetSuiteSee the comparison chart of the differences between ExtendSync for Outlook and Google Workspace (Gmail)
- Optimize Search for RecordsTips for filtering NetSuite global search results and improving ExtendSync performance
- How Last Sales Activity WorksLearn how LSA is updated in NetSuite when using ExtendSync Gmail and Outlook apps
- NetSuite message regarding mandatory two-factor authentication policy summaryLearn how CloudExtend supports NetSuite’s mandatory 2FA policy for highly privileged roles
- How to determine if your NetSuite Account is a OneWorld accountLearn how to identify whether your NetSuite account is running OneWorld
- Whitelist celigo.com to Ensure You Receive Support EmailsPrevent CloudExtend support emails from going to spam
- Learn how to find your NetSuite account numberCloudExtend login flows may ask for your NetSuite account number
- FAQ: How to obtain Web Service Logs and Global Search LogsLearn how to retrieve log files and send them to support
- How to Tell Which Browser Your CloudExtend Add-In UsesMicrosoft uses Internet Explorer, Edge, or your default browser to cache data. Learn how to determine your browser and clear cache
- Working with 2FA, Admin, Full Access, and Highly Privileged RolesNetSuite 2019.1 and later: Full Access role deprecation & mandatory 2FA, what CloudExtend users need to know
- CloudExtend Login Permissions & User Access Tokens (Admin Guide)Required permissions and how to resolve authorization errors
- Customize your Message Tab View in NetSuiteLearn how to update your message tab view in NetSuite when using Email Apps
- FAQ: How do I grant the ability to manage ExtendSync Google Licenses to a different role for Gmail?ExtendSync Google | Delegate Celigo License Manager access to another NetSuite role
- FAQ: How to Assign Web Services Permission to a NetSuite RoleExtendSync Google | Enable SOAP Web Services required for ExtendSync
- How ExtendSync Outlook and Gmail Handle Missing Author/Recipient EntitiesLearn how ExtendSync handles outlier situations when the sender or recipient email does not exist on the attached record