The Email using CloudExtend button is not visible to users in NetSuite records, although it is visible to the admin.

This typically occurs when users are assigned custom NetSuite roles that don’t include the permissions required for the Send from Outlook feature.

Without these permissions, the button will not appear on the record view.

A NetSuite Administrator must grant the required permissions to each affected role.

Step 1: In NetSuite, go to Setup > User/Roles > Manage Roles and and select the relevant custom role.

Step 2: Go to Permissions > Custom Record Tab.

Step 3: Add Celigo Send from Outlook Email Config and set to FULL.

Step 4: Go to Permissions > Lists

Step 5: Add Track Messages and assign FULL access level.

Step 6: Save changes.