Troubleshooting
When using the app, you might encounter errors. We've provided articles to help you resolve them
5 articles
Error: License not found - Send from OutlookExtendSync Outlook | Why are you seeing license not found error
Warning: The Thread Autopilot functionality is not available so replies to this email will not sync automatically with NetsuiteExtendSync Outlook | Know why you are getting this warning message when using Email using CloudExtend
Troubleshooting: Known Errors for Send from OutookExtendSync Outlook | Known errors when using the Send from Outlook feature
Troubleshooting: Microsoft Grant needs to be given by your CloudExtend admin for this feature to workExtendSync Outlook | Microsoft Grant consent is required for the Email using CloudExtend. See steps below
Troubleshooting: Email using CloudExtend Button MissingExtendSync Outlook | See how to NetSuite admin can activate the Email using CloudExtend button