Skip to main content

Error: License not found - Send from Outlook

ExtendSync Outlook | Why are you seeing license not found error

Updated yesterday

Issue

In NetSuite, after I clicked the Email using CloudExtend button. I got an error message:

License not found

Reason of Error

Scenario 1: License not Assigned

You email address in NetSuite does not have a license for CloudExtend. Contact your administrator to check your access.

Scenario 2: Email Mismatch

Your NetSuite login email might be different from Outlook email to which license is assigned.

Resolution

Scenario 1: License not Assigned

Step 1: Reach out to your CloudExtend admin.

Step 2: Check if license haas been allocated to user. See instructions here.

Step 3: Once allocated, request for use to reload the app.

Scenario 2: Email Mismatch

NetSuite admin need to configure the following:

Step 1: Search for record Celigo Send from Outlook Email Config.

Step 2: Click New Celigo Send from Outlook Email Config button.

Step 3: In the Employee field look for your name and enter your Outlook email address to the CloudExtend Login Email.

For Enterprise Edition users without Thread AutoPilot enabled or Group Edition users, a warning message will appear, notifying them that replies won’t sync since Thread AutoPilot is not included in their plan.

Did this answer your question?