Here is a list of common errors you may encounter due to misconfigurations or missing permission requirements:
🔵 Microsoft Grant needs to be given by your CloudExtend admin for this feature to work.
In order to use ExtendSync Send from Outlook feature successfully, there are a few prerequisites that need to be met. Check out this article to resolve the issue.
🔵 Your need to log in to ExtendSync add in and connect to your NetSuite account for this feature to work.
In order to use ExtendSync Send from Outlook feature successfully, there are a few prerequisites that need to be met. Check out this article to resolve the issue.
🔵 Warning which is shown for Group Edition users and Enterprise users for whom Thread Autopilot is not enabled
See how to resolve this issue here.
🔵 I am getting License not found when using this feature even though I have license for ExtendSync add in.
Your NetSuite login email might be different from Outlook email to which license is assigned. Make sure that the email configured there is your Outlook email for which the ExtendSync license is assigned.
For further troubleshooting, send this guide to your CloudExtend admin.