Here is a list of common errors you may encounter due to misconfigurations or missing permission requirements.
This guide lists the most common errors, why they occur, and how to fix them quickly.
Common Errors and Solutions
🔵 Microsoft Grant needs to be given by your CloudExtend admin for this feature to work.
Cause:
The required Microsoft Graph API consent has not been granted or needs to be regranted by your Microsoft 365 admin.
Fix:
Regrant tenant-level consent for the Send from Outlook feature in the CloudExtend Subscription Portal.
➡️ Follow the setup guide: Send from Outlook Prerequisites
🔵 Your need to log in to ExtendSync add in and connect to your NetSuite account for this feature to work.
Cause:
The user hasn’t logged into the ExtendSync for Outlook add-in or hasn’t connected their NetSuite account yet.
Fix:
Each user must install and sign into the ExtendSync add-in and create their NetSuite connection.
🔵 Warning which is shown for Starter Edition users and Enterprise users for whom Thread Autopilot is not enabled
Cause:
Displayed for:
Group/Starter Edition users (Thread Autopilot not included)
Enterprise users who have Thread-Based Autopilot disabled
Fix:
Starter users can upgrade to Enterprise Edition for Thread Autopilot access.
Enterprise admins can enable Thread-Based Autopilot in the Subscription Portal.
🔵 I am getting License not found when using this feature even though I have license for ExtendSync add in.
Cause:
Your NetSuite login email does not match the Outlook email assigned to your ExtendSync license.
Fix:
Verify your ExtendSync license is assigned to your Outlook email.
If different, a NetSuite admin must update your record in:
Celigo Send from Outlook Email Config
Enter your Outlook email as the CloudExtend Login Email