When you select Email using CloudExtend to send an email from NetSuite, you may see a warning that Microsoft Grant consent is required. A Microsoft 365 admin can resolve this by granting or regranting Microsoft Graph consent in the CloudExtend Admin Portal.
Error Message
You see this message when sending an email from NetSuite:
Microsoft Grant needs to be given by your CloudExtend admin for this feature to work.
Why This Happens
This message appears when the Microsoft Graph API consent required for the Send from Outlook feature hasn't been granted or needs to be regranted by your Microsoft 365 admin.
Without this consent, ExtendSync can't access your Outlook account to send emails through the Microsoft Graph API.
Resolution
Microsoft 365 Admin: Grant or regrant consent
Sign in to https://portal.cloudextend.app/.
Select your subscription, then open the Configuration tab.
In the Configure Status section, click Configure/Re-configure for the configuration that includes Send from Outlook.
The portal may show separate configuration options for:
Email Autopilot with Attachments and Send from Outlook
Global Autopilot
Select the configuration that applies to your subscription.
Click Grant/Re-Grant.
Review the requested Microsoft Graph permissions, then click Accept to grant consent.
Once consent has been granted, you will see Access Granted. In the Configuration tab, you should see Success status.
End Users: Sign in to ExtendSync Outlook
After the admin grants consent, each user should:
Open the ExtendSync Outlook add-in and sign in at least once.
Create a NetSuite connection in the app, if they have not already done so.
Verification
In the CloudExtend Admin Portal, confirm the consent status shows Access Granted and Success on the Configuration tab.
Ask a user to try Email using CloudExtend from NetSuite again.
Best Practices
The Microsoft Graph consent process is completed once per Microsoft 365 tenant, not once per user.
If a user still sees the warning after consent is granted, ask them to reload the ExtendSync add-in or restart Outlook.
Confirm that each user has an active ExtendSync license in the CloudExtend Admin Portal.
Need Help?
Let your users know where to get help when they need it. ExtendSync offers several ways to get help.
Visit https://support.cloudextend.io/extendsync-outlook and search for your answer.
Use the chat at the bottom right of the Help Center or within the app.
Check status.cloudextend.io for any known issues.