Skip to main content

Troubleshooting: Microsoft Grant needs to be given by your CloudExtend admin for this feature to work

ExtendSync Outlook | Microsoft Grant consent is required for the Email using CloudExtend. See steps below

Updated over a month ago

Error Message

Microsoft Grant needs to be given by your CloudExtend admin for this feature to work.

Regranting consent for Send from Outlook feature

Step 1: Regrant consent for Microsoft Graph

  1. Microsoft admin to login https://subscriptions.cloudextend.io/.

  2. Locate section Accounts > Default Settings.

  3. Hit the Click here if you wish to re-consent to trigger the process.

Step 2: Request users to login to ExtendSync

  1. Users should login to ExtendSync add-in at least once and create NetSuite connection inside the app.

  2. Share this link to Install and login to ExtendSync

Did this answer your question?