CloudExtend

A Microsoft 365 tenant admin can re-grant consent to ExtendSync when the existing consent needs to be corrected. This is commonly needed when an admin granted consent while signed in to the wrong Microsoft 365 tenant or domain.

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A Microsoft 365 tenant admin for the intended domain must complete these steps:

Sign in to <a href="https://portal.cloudextend.app/" rel="nofollow noopener noreferrer" target="_blank">https://portal.cloudextend.app/</a>.

Select your subscription, then open the Configuration tab.

In the Configure Status section, click Configure/Re-configure for the configuration that includes

1. Sign in to <a href="https://portal.cloudextend.app/" rel="nofollow noopener noreferrer" target="_blank">https://portal.cloudextend.app/</a>.
2. Select your subscription, then open the Configuration tab.
3. In the Configure Status section, click Configure/Re-configure for the configuration that includes

➡️ See Full Guide: <a href="https://support.cloudextend.io/extendsync-outlook/en/articles/11107586-troubleshooting-microsoft-grant-needs-to-be-given-by-your-cloudextend-admin-for-this-feature-to-work#h_84b02dc0a0">Troubleshooting: Microsoft Grant needs to be given by your CloudExtend admin</a> for the related consent steps.

After consent is granted, users should sign in to the ExtendSync add-in at least once and create a NetSuite connection in the app. 

➡️ See: <a href="https://support.cloudextend.io/extendsync-outlook/en/articles/1506040-end-users-how-to-install-and-login-to-extendsync-outlook-from-microsoft-appsource#h_8015c6962a">Install and log in to ExtendSync Outlook</a>.

A Microsoft 365 tenant admin for the intended domain must complete the consent process.

Ask your Microsoft 365 admin to join your session and complete the sign-in and consent steps.

Or copy the authorization URL shown on the consent screen and send it to your admin. The admin must complete authorization within five minutes.

- Ask your Microsoft 365 admin to join your session and complete the sign-in and consent steps.
- Or copy the authorization URL shown on the consent screen and send it to your admin. The admin must complete authorization within five minutes.

If consent was granted in the wrong tenant, remove the Celigo CloudExtend for Outlook AutoPilot enterprise application from that tenant.

Follow Microsoft’s instructions to <a href="https://learn.microsoft.com/en-us/entra/identity/enterprise-apps/delete-application-portal?utm_source=chatgpt.com" rel="nofollow noopener noreferrer" target="_blank">delete an enterprise application</a>. <a href="https://learn.microsoft.com/en-us/entra/identity/enterprise-apps/delete-application-portal?utm_source=chatgpt.com" rel="nofollow noopener noreferrer" target="_blank">learn.microsoft.com</a>

After removing the application, contact <a href="mailto:cloudextend-support@celigo.com" rel="nofollow noopener noreferrer" target="_blank">CloudExtend Support</a> and ask them to remove Autopilot data associated with the incorrect domain from the CloudExtend system.

Does re-granting consent affect my users?

No user data is lost. Autopilot continues working after consent is corrected. Some changes may take a short time to propagate.

- No user data is lost. Autopilot continues working after consent is corrected. Some changes may take a short time to propagate.

What if I see a "not authorized" error during consent?

You're likely not signed in as a tenant admin, or conditional access policies are blocking the flow. Sign in with the correct admin account or have your security admin allow the app.

- You're likely not signed in as a tenant admin, or conditional access policies are blocking the flow. Sign in with the correct admin account or have your security admin allow the app.

Before contacting Support, try searching in:

<a href="https://support.cloudextend.io/extendsync-outlook">https://support.cloudextend.io/extendsync-outlook</a>

- <a href="https://support.cloudextend.io/extendsync-outlook">https://support.cloudextend.io/extendsync-outlook</a>

💬 Use in-app chat (bottom-right of the support site)

✉️ Email <a href="https://support.cloudextend.io/en/articles/13260621-admin-extendinsights-analytics-for-netsuite-setup-guide" rel="nofollow noopener noreferrer" target="_blank">cloudextend-support@celigo.com</a>

- 💬 Use in-app chat (bottom-right of the support site)
- ✉️ Email <a href="https://support.cloudextend.io/en/articles/13260621-admin-extendinsights-analytics-for-netsuite-setup-guide" rel="nofollow noopener noreferrer" target="_blank">cloudextend-support@celigo.com</a>

ExtendSync Outlook | Learn what happens when you regrant consent for ExtendSync Autopilot

FAQ: Regranting consent for ExtendSync Outlook Autopilot

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FAQ: Regranting consent for ExtendSync Outlook Autopilot

How to Regrant Consent

Who Can Grant Consent?

Revoke Consent from the Incorrect Tenant

FAQs

Does re-granting consent affect my users?

What if I see a "not authorized" error during consent?

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