The Logs feature in ExtendSync for Outlook lets you view the synchronization status of your emails, whether they were saved manually using One-Time Save or automatically using Autopilot.
You can check:
✅ Successful associations
⏳ Pending (in-progress) syncs
⚠️ Failed associations (with the option to retry)
ℹ️ The Logs view only contains logging data for the current client. Logs are automatically cleared after 30 days.
How to Check the Logs
From the Menu
Open the ExtendSync add-in.
Click Menu → Logs.
From the Toolbar Status Icon
You can also access logs directly by clicking the Status Icon in the toolbar.
Log Interface Guide
The Logs interface shows you detailed information about your email associations and their current sync status.
Use the filter panel to narrow the results.
Association type (1)
One-Time, Thread Autopilot, Email Autopilot, and Global Autopilot options
Email scope (2)
Select All to see all enrolled users,
or Current Email to focus on the open message
Date range (3)
Tap a start date, then an end date in the calendar picker.
The display shows START — END. Use Done to apply or Reset to clear
Retry All (4)
Click Retry Failed (N) at the top of the Logs view.
To retry all visible failures at once
N = number of failed entries in the current filter view
Click the Retry(5) button on that individual log entry
Status Filter (6)
Select Failed to see only logs that need reprocessing
Use a filter to sort logs:
Success - Completed syncs
Pending - In-progress syncs
Failure - Errors that occurred during syncing
All - Shows all statuses
Log Status Definitions
Success
Indicates that your email has been successfully synced to NetSuite.
You can expand the record to view details such as:
Email subject line
Associated NetSuite records
Attached files
Open NetSuite Record in a new tab
Pending
The sync request has been sent to NetSuite and is being processed.
Once NetSuite completes the attachment process, the status automatically updates to Success.
💡 Note: The time it takes for NetSuite to attach emails depends on NetSuite’s current processing load.
ExtendSync will periodically poll NetSuite to update the status.
Even if a record shows as “Pending,” the email is already attached in NetSuite, and the status will update later in Outlook.
⚠️ Recommendation:
Avoid focusing too much on Pending items; email sync completes faster than the status updates.
Failure
Indicates that NetSuite returned an error while trying to attach the email.
The Failure icon appears in the ExtendSync app and remains visible regardless of which email you’re viewing.
To troubleshoot:
Open the Status Log.
Filter by Failure.
Click the Retry button to resend the sync request.
💡 For attachment-specific issues, see:
Handling Errors When Using Attachment Autopilot