The ExtendSync for Outlook NetSuite Performance bundle (ID: 244864) is available publicly for all NetSuite users and can be installed in your accounts.
Ask your NetSuite admin to install the bundle into your organization's account.
Benefits of the bundle
It's FREE and has achieved Built for NetSuite (BFN) status
Improves search speed by up to 3x
Allows for more than 4 records to be configured in a user's auto search (more details here)
Additional admin-level functionality will be deployed in future bundle updates
Installing the bundle
If users are not connected to the bundle they will see a warning on the connection screen.
Verify if ExtendSync Bundle is Installed
Admin needs to check if your ExtendSync Outlook bundle is already installed in NetSuite.
Step 1: Navigating to Customization > SuiteBundler > Search and Install Bundles > List
Step 2: Search for Celigo CloudExtend Outlook (244864)
Troubleshooting Bundle Error
If you have confirmed the bundle has been installed and are still seeing the error message try the steps below.
Close the Add-in (x a top right), navigate to another email, and then re-open the add-in and check for the bundle connection.
If the above does not work log out, follow the steps here, close Outlook, restart Outlook, and log back in be sure to log in to the account where you have the bundle installed.
Make sure their role is not a WEB SERVICES ONLY ROLE (verify this by viewing the role and checking that Web Services Only Role is not Enabled).
Still having trouble?
Please contact us by clicking the chat icon at the bottom right of this window.