The ExtendSync for Outlook NetSuite Performance Bundle (Bundle ID: 244864) is publicly available for all NetSuite users and can be installed directly into your organization’s NetSuite account.
Ask your NetSuite Administrator to complete the installation.
Benefits of the bundle
Free — no additional cost
Built for NetSuite (BFN) certified
Improves search speed by up to 3x
Enables configuration of more than 4 record types in a user’s auto search (more details here)
Future admin-level functionality will be delivered via bundle updates
Installing the bundle
The installation link: Click here to intall the bundle
ℹ️ NetSuite Admin may be required to install this bundle.
After installation:
Users who are currently logged in should log out and back in to NetSuite.
If the bundle connection is missing, users will see a warning on the ExtendSync connection screen.
If users are not connected to the bundle they will see a warning on the connection screen.
Verify if ExtendSync Bundle is Installed
If you’re not sure whether the bundle is already installed, follow these steps:
Step 1: In NetSuite, navigate to:
Customization > SuiteBundler > Search and Install Bundles > List
Step 2: Search for Celigo CloudExtend Outlook (244864). If it appears in the list, the bundle is installed and active.
Troubleshooting Bundle Error
If you have confirmed the bundle has been installed and are still seeing the error message try the steps below.
Close the Add-in (x a top right), navigate to another email, and then re-open the add-in and check for the bundle connection.
If the above does not work log out, follow the steps here, close Outlook, restart Outlook, and log back in be sure to log in to the account where you have the bundle installed.
Make sure their role is not a WEB SERVICES ONLY ROLE (verify this by viewing the role and checking that Web Services Only Role is not Enabled).
Still Having Trouble?
We’re here to help!
💬 Chat with us — Click the chat icon at the bottom-right of this page.
📧 Email: cloudextend-support@celigo.com
Please include:
Your NetSuite role name
A screenshot of the error (if available)
Steps you’ve already tried