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FAQ: Understand CloudExtend Gmail for NetSuite Settings
FAQ: Understand CloudExtend Gmail for NetSuite Settings

Gmail | The settings section enables you to customize the CloudExtend settings

Updated over a week ago

The settings section will enable you to customize the CloudExtend settings as per your preference.


  • Ignore sign-in user records: When this is enabled CloudExtend users will ignore logged-in NetSuite user's email while fetching contextual records. This setting is turned off by default.

    Step 1: Click Menu> Settings

    Step 2: Go to Ignore sign-in user records and toggle the button to turn it on.

  • Email Autopilot Associations: View and Turn-off Email Address-Based Autopilot. Check out how to turn off autopilot in this guide.

  • Skip Welcome Screen: When this is turned on CloudExtend will initiate the record search in NetSuite automatically skipping the welcome screen. By default, this is turned off. Learn more here.

  • Subject Inspection: This setting, enabled by default, will search the mail subject for a 5-digit number and fetch matching transaction records automatically.

  • Include Dependent Records: When enabled this will fetch 25 records in each category like entities, transactions, or activities. Reducing the time taken to load the available records in the CloudExtend panel. Learn more here.

  • Configure Records Filter: User can configure the filter in the Settings view and once done, only the filtered records would be visible in the Suggested Records section.

  • Advanced Options: Once enabled, the Available Records section would show records with the matching name of the sender even though the email wouldn't match. This is turned off by default. Learn more about this option here.

  • File Attachment Preferences: Users have the ability to customize their settings for file attachments and inline images when storing emails to NetSuite. Learn more here.

  • Choose Theme: Users can change the theme of the add-in based on their preference. Three options to choose from:

    • Dark mode

    • Light mode

    • System - System setting would take the setting based on what your Gmail theme is set to. If your Gmail is configured to use Dark mode, then the add-in would detect that and switch to that theme automatically.


Skip Welcome Screen

When this is turned on CloudExtend will initiate the record search in NetSuite automatically skipping the welcome screen. By default, this is turned off.

Two Ways to Enable Skip Welcome Screen

First Option - Settings

Step 1: Click Menu > Settings.

Step 2: Go to Skip welcome screen and toggle the button to turn it on.

Second Option - Welcome Screen

Step 1: Click the checkbox Always show suggest related records

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