You may have accidentally, logged in using a different Microsoft account and wish to log out when using CloudExtend Excel Analytics for NetSuite application, see instructions below:
For Windows Users
Step 1: In Excel, to to File > Options > Trust Center > Trust Center Settings > Trusted Add-in Catalogs.
Step 2: Check off the box labeled Next time Office starts, clear all previously-started web add-ins cache.
Step 3: Once done, close all Excel windows then relaunch.
Step 4: Run CloudExtend Analytics this time and you should see a Sign in with Microsoft button.
For Mac Users
Step 1: On the CloudExtend app, click on the (i) icon in the right-hand corner.
Step 2: Select Clear Web Cache, close all Excel windows, and relaunch.
Step 3: Run CloudExtend Analytics this time and you should see a Sign in with Microsoft button.