You can turn off Email Autopilot at any time — whether it’s for a specific email thread or for an entire email address association.
Turning off Autopilot stops ExtendSync from automatically syncing future emails or threads to NetSuite and does not remove emails in NetSuite.
Turning Autopilot off for a thread
If a conversation starts to go off-topic or you no longer want a thread to sync automatically:
Open the ExtendSync add-in in Outlook.
Go to the Autopilot section.
Click Cancel Autopilot.
📝 Important:
Once Autopilot is turned off, it cannot be reactivated from the same email.
To re-enable Autopilot:
Reply to the thread.
Open the email from your Sent Items folder.
Select the appropriate NetSuite records.
Re-enable Autopilot.
Turning off Autopilot for email address sync
If you enabled Email Address Based Autopilot, you can do the following to turn off the email address sync.
Step 1: Open Autopilot Settings
Click the Menu (☰) on the ExtendSync panel.
Select Settings → Email Autopilot Associations.
Step 2: Search for the Email Address
Enter the email address you want to manage.
Click the matching result — this will show:
The list of NetSuite records associated with that email.
Options to remove the Autopilot association.
Step 3: Remove the Association
Hover over the 🗑️ trash icon next to the record(s) you want to disable.
Click the icon to remove the association.
From this point forward, emails from that address will no longer sync automatically to those NetSuite records.
💡 Notes
Use partial searches to locate multiple email addresses (e.g., type “@company.com,” “.org,” or “.edu”).
ExtendSync performs a wildcard search, so partial matches will display all related email associations.
ExtendSync Admins can enable or disable Autopilot for users through the CloudExtend Subscription Portal.
Summary
Action | Where to Do It | Effect |
Turn off Autopilot for a thread | In the ExtendSync add-in → Autopilot section | Stops syncing future emails in that conversation |
Turn off Autopilot for an email address | Menu → Settings → Email Autopilot Associations | Stops syncing all emails from that sender/recipient |
Re-enable Autopilot | Reply to the thread and re-enable from Sent Items | Starts syncing again from the new email chain |