Required Components for ExtendSync
Beginning October 30, 2023, two components must be installed in your NetSuite account for ExtendSync for Outlook NetSuite to work properly and access features.
CloudExtend Outlook Bundle
Use this link to install the ExtendSync Outlook bundle.
ExtendSync Outlook SuiteApp
The SuiteApp only needs to be installed once per NetSuite account.
See steps below on how to install SuiteApp.
How to Install the CloudExtend Outlook SuiteApp
Log in to NetSuite as an Administrator.
Click the SuiteApps tab in your navigation bar. In the search box, enter CloudExtend.
Multiple CloudExtend SuiteApps will appear, be sure to select the one with the logo below which has the latest functionality.
If SuiteApp is not installed
If you have not yet installed the SuiteApp your users will see the screen below when using the application.
Error:
We are unable to detect the CloudExtend SuiteApp on your account
Action Required:
Have your NetSuite Administrator follow the installation steps above to restore access and enable the latest CloudExtend features.
Troubleshooting: Can’t Find the SuiteApp?
If you don’t see the CloudExtend SuiteApp when searching in NetSuite:
Confirm that your account has access to the SuiteApp Marketplace (also called the SuiteApp Search tab).
Ensure you’re logged in as a NetSuite Administrator.
Try searching again using the exact keyword “CloudExtend” (no spaces).
If you still can’t locate it, contact CloudExtend Support at cloudextend-support@celigo.com for assistance.
💡 Recommendation:
Keep both the CloudExtend Outlook Bundle and the CloudExtend Outlook SuiteApp installed to ensure compatibility and access to all current and future functionality.