Effective October 30, 2023, the following two components need to be installed in your NetSuite account.
The legacy CloudExtend Outlook bundle (for customers that signed up prior to October 25, 2023, the legacy bundle is already installed).
The CloudExtend Outlook SuiteApp
The SuiteApp is required to take advantage of new functionality delivered after October 25, 2023
To Install the SuiteApp
Admins should click the SuiteApps tab in their NetSuite navigation bar
On the search box, enter "CloudExtend"
If SuiteApp is not installed
If you have not yet installed the SuiteApp your users will see the screen below when using the application (on/after November 1, 2023).