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FAQ: Include Dependent Record Feature for ExtendSync Outlook
FAQ: Include Dependent Record Feature for ExtendSync Outlook

ExtendSync Outlook | Limit the number of dependent records pulled by the app

Updated over a week ago

Previously, ExtendSync auto-fetch functionality pulled all dependent records in the user's NetSuite account for a record. Since there is no limit this would sometimes cause long delays when there were hundreds of dependent records.

With the new enhancement in place, this will:

  • Fetch 25 records in each category like entities, and transaction activities for each available record.

  • Reduce time taken to load Available records.

You can turn off this behavior as well if you don't want ExtendSync to fetch dependent records when loading the Available records.

๐Ÿ’ก Note: Customer record is not pulled in dependent entity records

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