The Logs feature in ExtendSync for Outlook lets you view the synchronization status of your emails, whether they were saved manually using One-Time Save or automatically using Autopilot.
You can check:
✅ Successful associations
⏳ Pending (in-progress) syncs
⚠️ Failed associations (with the option to retry)
Logs provide a 14-day summary of activity and are stored locally on your machine.
How to Check the Logs
From the Menu
Open the ExtendSync add-in.
Click Menu → Logs.
You’ll see all associations made within the last 14 days.
From the Toolbar Status Icon
You can also access logs directly by clicking the Status Icon in the toolbar.
Log Interface Guide
The Logs interface shows you detailed information about your email associations and their current sync status.
Check Status by Type
One-Time Tab: View logs for emails saved manually using the One-Time method.
Autopilot Tab: View logs for Autopilot emails with two sub-tabs:
Thread-Based Autopilot
To/From/CC-Based Autopilot
Use these tabs to track exactly how your emails were saved and synced.
Filter by Status
Use the drop-down filter to sort by:
Success - Completed syncs
Pending - In-progress syncs
Failure - Errors that occurred during syncing
All - Shows all statuses
You can also click Refresh at the top of the Logs window to update the status view in real time.
Retry Failed Associations
If any associations failed, you can click the Retry button next to the failed entry to reattempt syncing the email to NetSuite.
💡 Tip: Retrying failed associations can often resolve temporary NetSuite or network-related issues.
If there are failed association/s, click the Retry button to resend the sync request.
Log Status Definitions
Success
Indicates that your email has been successfully synced to NetSuite.
You can expand the record to view details such as:
Email subject line
Associated NetSuite records
Attached files
Pending
The sync request has been sent to NetSuite and is being processed.
Once NetSuite completes the attachment process, the status automatically updates to Success.
💡 Note: The time it takes for NetSuite to attach emails depends on NetSuite’s current processing load.
ExtendSync will periodically poll NetSuite to update the status.
Even if a record shows as “Pending,” the email is already attached in NetSuite, the status will just update later in Outlook.
⚠️ Recommendation:
Avoid focusing too much on Pending items, email sync complete faster than the status updates.
Failure
Indicates that NetSuite returned an error while trying to attach the email.
The Failure icon appears in the ExtendSync app and remains visible regardless of which email you’re viewing.
To troubleshoot:
Open the Status Log.
Filter by Failure.
Click the Retry button to resend the sync request.
💡 For attachment-specific issues, see:
Handling Errors When Using Attachment Autopilot