With ExtendSync, users can choose how file attachments and inline images are handled for emails automatically synced to NetSuite through Autopilot.
These preferences act as a sticky setting, meaning your selected configuration will apply to all future emails but can always be adjusted on a per-email basis. No Attachment or Inline Images
Setting Your Default Attachment Preference
You can customize your Autopilot attachment behavior based on your workflow and storage preferences.
Option | Description | Best For |
No Attachments or Inline Images | No files or inline images will be pre-selected. | Minimizing NetSuite File Cabinet storage usage. |
Only Attachments | Only file attachments will be included by default. Inline images are excluded unless manually selected. | Users who typically attach documents (PDFs, spreadsheets, etc.). |
Only Inline Images | Includes inline (embedded) images by default, but not file attachments. | Users who rely on email visuals, such as logos or screenshots. |
Both Attachments and Inline Images | Automatically includes all attachments and inline images for each email. | Users who want full content synced for every message. |
💡 Note:
These settings apply automatically to both Email Address–Based and Thread-Based Autopilot.
You can override the setting for individual emails by manually checking or unchecking attachments during save.
File Size Limits
When saving attachments via Autopilot:
Maximum individual file size: 10 MB
Maximum total email size: 25 MB
💡 Tip:
For larger files, connect your ExtendSync environment to OneDrive for Business or SharePoint to optimize NetSuite storage.
💼 Shared Mailbox Support
The Attachments for Autopilot feature is also available for users working in Shared Mailboxes.
This allows teams to automatically sync attachments from shared inbox communications into NetSuite records seamlessly.