When logging into ExtendSync for Outlook NetSuite Edition with your Microsoft Account, users may see the screen below indicating that a license was not found for their Microsoft email address.
Most common reasons for the error and how to fix it:
Your previous login email (NetSuite email) is different than your Microsoft email
After the August 6, 2024 update, all users are required to sign in to ExtendSync for Outlook using their Microsoft email address.
For users whose NetSuite email is different than their Microsoft email, their Admin has to change their licensed email in the Admin portal from their NetSuite email to their Microsoft email.
Once done, the user should choose Log Out option in the above screen and log out of the app.
They can sign in again with their Microsoft account and that should resolve the issue.
Admin has not allocated a license for you
You can see the above error when your company has an Enterprise subscription (or trial), but a license is not yet allocated to you.
You can request your Admin to add your Microsoft email under licensed users in the Admin portal.
Once done you can Log Out and Sign in again to access the application.
Your company does not have an Enterprise subscription or trial
You can also see this message when your company does not have an Enterprise subscription or trial. You have found this app from Microsoft App Source and want to try out a trial version.
In this case, you can go ahead and click on
Start a Company Trial? Click hereto submit your details to the CloudExtend team.Your Enterprise trial will be created within 1 business day, including a portal for an admin to assign licenses.