CloudExtend

If the ExtendInsights task pane is blank, frozen, or fails to load, clearing the Office add-in cache forces Excel to download a fresh copy of the add-in.

Note: Clearing the Office add-in cache does not delete your Excel workbooks or data.

Press Windows + R to open the Run dialog.

Type or paste the path below into the Run dialog and press Enter: ​<code>%LOCALAPPDATA%\Microsoft\Office\16.0\Wef\</code>

Back up the folder contents if needed, then delete everything inside the folder.

Reopen Excel and launch the add-in again.

1. Close Excel completely.
2. Press Windows + R to open the Run dialog.
3. Type or paste the path below into the Run dialog and press Enter: ​<code>%LOCALAPPDATA%\Microsoft\Office\16.0\Wef\</code>
4. Back up the folder contents if needed, then delete everything inside the folder.
5. Reopen Excel and launch the add-in again.

In Finder, press Command + Shift + G, or click Go → Go to Folder in the menu bar.

Delete the contents of each of these two folders: ​ <code>~/Library/Containers/com.Microsoft.OsfWebHost/Data/</code> ​ <code>~/Library/Containers/com.microsoft.Excel/Data/Documents/wef/</code>

If neither folder above is present on your system, look for any folder beginning with <code>com.microsoft.Office</code> in the Containers directory and delete its contents.

1. Quit Excel completely.
2. In Finder, press Command + Shift + G, or click Go → Go to Folder in the menu bar.
3. Delete the contents of each of these two folders: ​ <code>~/Library/Containers/com.Microsoft.OsfWebHost/Data/</code> ​ <code>~/Library/Containers/com.microsoft.Excel/Data/Documents/wef/</code>
4. If neither folder above is present on your system, look for any folder beginning with <code>com.microsoft.Office</code> in the Containers directory and delete its contents.
5. Reopen Excel and launch the add-in again.

___________________________________________________________

The cache has been cleared successfully when the ExtendInsights add-in opens normally and the task pane loads without appearing blank or frozen.

Before contacting Support, try searching:

<a href="https://www.cloudextend.io/support/" rel="nofollow noopener noreferrer" target="_blank">https://www.cloudextend.io/support/</a>

- <a href="https://www.cloudextend.io/support/" rel="nofollow noopener noreferrer" target="_blank">https://www.cloudextend.io/support/</a>

💬 Use in-app chat (bottom-right of the support site)

✉️ Email <a href="https://support.cloudextend.io/extendinsights-netsuite/en/articles/13260621-admin-extendinsights-analytics-for-netsuite-setup-guide">cloudextend-support@celigo.com</a>

- 💬 Use in-app chat (bottom-right of the support site)
- ✉️ Email <a href="https://support.cloudextend.io/extendinsights-netsuite/en/articles/13260621-admin-extendinsights-analytics-for-netsuite-setup-guide">cloudextend-support@celigo.com</a>

📎 Please include your NetSuite Account ID, role name, and screenshots when possible.

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Troubleshooting: Clear the Office Add-in Cache

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Troubleshooting: Clear the Office Add-in Cache

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