During the installation and setup of ExtendInsights Analytics, at least one user must access the ExtendInsights Admin Portal to manage licenses and users.
In some Microsoft 365 environments, admins restrict third-party app authorization.
When this is enabled, users may be prompted to submit an admin consent or justification request when attempting to log in.
This article explains why this happens and how to get approved quickly.
What You’ll See
When attempting to log in to the ExtendInsights Admin Portal, you may see a Microsoft message similar to:
“Need admin approval”
“Your organization requires admin approval to access this app”
A prompt requesting a business justification for access
This is expected behavior in environments where Microsoft Azure AD blocks user-consented applications.
Why This Happens
This behavior is controlled entirely by Microsoft Entra ID (Azure AD) policies.
Your Microsoft Admin has disabled self-service app authorization
Any third-party application (including ExtendInsights) requires admin consent
This is a Microsoft security control, not an ExtendInsights limitation
How to Resolve the Issue
Step 1: Submit a Justification Request (ExtendInsights Admin)
When prompted by Microsoft:
Enter a clear justification explaining why access is required
Submit the request for admin approval
Recommended justification text:
Access is required to log in to the ExtendInsights Admin Portal (subscriptions.cloudextend.io) in order to manage ExtendInsights Analytics licenses and users. Permissions apply only to the requesting user and do not grant organization-wide access.
Step 2: Share Microsoft’s Admin Review Guide (ExtendInsights Admin)
After submitting the request, share the following Microsoft documentation with your Microsoft Admin:
Review admin consent requests (Microsoft documentation)
This guide explains how Microsoft Admins can review, approve, or deny requests.
Step 3: Approve the Request (Microsoft Admin)
Microsoft Admin Steps:
Open the Microsoft Admin consent requests page
Review the submitted justification
Approve the request for the user
Once approved, the user can immediately log in to the ExtendInsights Admin Portal.
Security & Permissions (Important)
To address common security concerns:
ExtendInsights requests the minimum permissions required
Permissions apply only to the user logging in
No organization-wide access is granted
Access is used solely to manage licenses and users in the Admin Portal
This is expected and standard behavior for SaaS admin portals using Microsoft identity.
Alternatives (If Approval Is Delayed)
Any Microsoft email address can be used to access the Admin Portal
This may include a different corporate account or a personal Microsoft account
The email used for admin access does not need to match the NetSuite login email
Refer to the related article for details on supported admin login identities.
Need Help?
Visit https://www.cloudextend.io/support/ to search for related articles and troubleshooting guidance.
You can also contact CloudExtend Support:
Use the in-app message icon from ExtendInsights
Start a live chat from the support site
Please include screenshots of the Microsoft prompt or approval screen to help us assist you faster.