This article covers two common errors you may encounter while setting up Google OAuth for the CloudExtend Realtime CalSync product.
Error 1: Failed to process google calendar oauth callback req for provided admin email
Full error message:
Failed to process google calendar oauth callback req for provided admin email. Retrying after revoking the access might help.
You may encounter this issue while setting up Google OAuth for the CloudExtend Realtime CalSync product.
Reason
Access has already been granted to the same application previously.
Fix
Open your Gmail and click on your profile picture.
Go to Manage your Google Account.
Navigate to the Security & Sign-in section.
Scroll down to Your connections to third-party apps & services.
Locate "Celigo Inc. CloudExtend for Calendar Sync" (expand the list if needed).
Click on it and scroll down to find the option to remove access (Delete the connections you have with Celigo Inc. CloudExtend for Calendar Sync).
Click on the confirmation.
Retry the Google OAuth process.
Error 2: User document NOT found for user profile email
Full error message:
User document NOT found for user profile email
You may encounter this issue while setting up Google OAuth for the CloudExtend Realtime CalSync product.
Reason
Access has already been granted by a different administrator or with a different email account.
Fix
Please contact CloudExtend support using the chat icon at the bottom right of this article with the new administrator's email address, along with the following details:
Previous administrator's email address
NetSuite Account ID
New administrator's email address
Still Need Help?
Use the chat icon at the bottom right of this page to reach our support team, or email cloudextend-support@celigo.com.