Overview
In 2023, Google deprecated browser technologies most notably SameSite cookies that the legacy version of ExtendSync for Google depended on to maintain a NetSuite session.
Rather than introducing workarounds or browser-specific fixes, Extend rebuilt ExtendSync for Google from the ground up on a modern platform. This redesign removes browser dependencies, improves security, and enables faster delivery of new features.
This article explains what changed, why it matters, and what users and administrators can expect.
👉 For End users: Click here for installation instructions
What Changed / When You’ll Notice This
Customers upgrading to or installing ExtendSync for Google NetSuite will notice:
No requirement to keep a NetSuite session open in a separate browser
A new authentication flow using NetSuite’s modern authorization framework
Enhanced email and attachment controls
A redesigned user interface
This is expected behavior and applies to all new installations.
Watch Feature Highlights
What’s New and How It Works
🔵 SameSite cookies are eliminated
You no longer need NetSuite open in another browser window
No Chrome policies or registry changes are required
🔵 Secure Login Experience
Native support for:
Two-Factor Authentication (2FA)
Single Sign-On (SSO)
Authentication follows NetSuite’s supported authorization flow
🔵 Email Addressed-Based Autopilot (Autopilot 2.0)
Assign an email address to Autopilot once
All future emails to and from that address automatically attach to selected NetSuite records
No user interaction required after setup
➡️ Learn more about the Autopilot feature here
💡 Note:
Autopilot 2.0 is available only to customers with an Enterprise Edition subscription.
🔵 New shared email association history
Any ExtendSync user CC’d on an email can see:
Whether the email has already been attached
Who attached it
Which NetSuite record it was attached to
Reduces duplicate attachments and Communication tab clutter
➡️ See: How does shared association history works
🔵 Improved Attachment Handling
Select specific attachments instead of attaching all files by default
Attach one email to multiple NetSuite records
Choose different attachments for each record
🔵 Inline Image Control
Select which inline images should sync as NetSuite attachments
Prevent unnecessary image clutter in NetSuite records
🔵 All-new sleek UI
Cleaner layout and simplified workflows
Fewer clicks for common actions
Faster, more intuitive navigation