FAQs
Understand how ExtendSync works behind the scenes
37 articles
Overview: Why ExtendSync for Google NetSuite Was RebuiltExtendSync Google | Understanding the new platform and what it means for customers
Overview: ExtendSync for Google NetSuiteExtendSync Google | Video overview of Gmail, Calendar, and Drive syncing with NetSuite
Feature Comparison Table: ExtendSync for Google NetSuiteExtendSync Google | Current Version vs. Sunset Legacy Version
ExtendSync for Google NetSuite RoadmapExtendSync Google | See what’s new, what we’re building next, and how you can help shape the future
FAQ: Learn about email rollup so you can see all email activity at the parent levelExtendSync Google | Learn which child records will automatically roll up emails to parent records
FAQ: Gmail Subtab (Deprecated)ExtendSync Google | Why the Gmail subtab is no longer available
FAQ: ExtendSync Google Environment Color GuideExtendSync Google | Quickly identify which environment you're working
FAQ: Change the Theme of ExtendSync for Google NetSuiteExtendSync Google | Customize the appearance of the ExtendSync add-in
FAQ: Record types supported by ExtendSync for Google NetSuiteExtendSync Google | See the records supported by ExtendSync
FAQ: Learn about ExtendSync for Google NetSuite SettingsExtendSync Google | The settings section enables you to customize the ExtendSync settings
FAQ: How do I grant the ability to manage ExtendSync Google Licenses to a different role for Gmail?ExtendSync Google | Delegate Celigo License Manager access to another NetSuite role
FAQ: Include Dependent Record Feature for ExtendSync GoogleExtendSync Google | Limit the number of dependent records pulled by the app
FAQ: How Labels Are Generated When Emails Are SavedExtendSync Google | Understand Gmail labels for Autopilot and One-Time Save
FAQ: Include names in suggestions for ExtendSync GoogleExtendSync Google | Learn how include names in suggestion feature work
FAQ: How to Filter Email View in NetSuite for ExtendSync Google stored emailsExtendSync Google | Customize NetSuite Message views to identify synced emails
FAQ: How do I exclude inactive NetSuite records when searching for records to attach my email to via ExtendSync Google?ExtendSync Google | Excluding inactive from search
FAQ: Why are emails sometimes duplicated in NetSuite when using ExtendSync Google?ExtendSync Google | Learn how to avoid duplicate emails on the NetSuite customer record
FAQ: Is Event Availability (Available / Busy) Synced Between Google and NetSuite?ExtendSync Google | Understand how event availability is handled
FAQ: Are meeting and event reminders managed between NetSuite and my Google Calendar?ExtendSync Google | Event reminders are not synced
FAQ: Event recurrence and exceptions in ExtendSync Google CalendarExtendSync Google | How recurring events and exceptions are synced
FAQ: Which records do events get created in Google Calendar when synced to NetSuite?ExtendSync Google | How Google Calendar events associate to NetSuite records
FAQ: Force update Gmail Chrome extensionExtendSync Google | How to immediately update the Chrome extension
FAQ: Steps to Take If You Change Your Google Workspace DomainExtendSync Google | How to continue using ExtendSync after a domain change
FAQ: Enable Rich Text Editing to Ensure Emails Are Formatted Correctly in NetSuiteExtendSync Google | Set Rich Text Editing as the default display option
FAQ: How Can I Tell Which Bundle Version Of ExtendSync Is Installed In NetSuite?ExtendSync Google | Identify the installed SuiteBundle version
FAQ: Should I Uninstall the CloudExtend Google Apps Bundle?ExtendSync Google | If you no longer subscribe to ExtendSync learn about the ramifications of removing the bundle
FAQ: How to Assign Web Services Permission to a NetSuite RoleExtendSync Google | Enable SOAP Web Services required for ExtendSync
FAQ: Which Editions of Google Workspace Are Supported by ExtendSync?ExtendSync Google | Supported Google Workspace editions
FAQ: View Logs related to your One-Time and Autopilot AssociationsExtendSync Google | Check the logs for successful and failed associations using ExtendSync
FAQ: Email Body Inspection for ExtendSync GoogleExtendSync Google | Learn when to use Email Body Inspection feature
FAQ: Support to save emails to Custom Records and Custom TransactionsExtendSync Google | Learn to configure settings to associate emails to custom record and transactions
FAQ: Adding custom fields to supported record types with ExtendSync GoogleExtendSync Google | Learn how to show and expose your custom fields in the ExtendSync form for supported record types
FAQ: What are the file formats or types supported when saving via ExtendSync Google?ExtendSync Google | ExtendSync supports attaching the following file formats to the NetSuite file cabinet
FAQ: Email Subject Line Inspection for ExtendSync GoogleExtendSync Google | Learn when to use Email Subject Line Inspection feature
FAQ: How ExtendSync for Google NetSuite identifies matching recordsExtendSync Google | Learn how the app searches NetSuite to find matching entities and transaction records
FAQ: ExtendSync Environment Color GuideExtendSync Google | Quickly identify which environment you're working
FAQ: Can You Use Multiple Personal Mailboxes with ExtendSync?ExtendSync Google | How to use ExtenSync for Multi-mailbox users