FAQs
Understand how ExtendSync works behind the scenes
34 articles
- FAQ: Email Body Inspection for ExtendSync GoogleExtendSync Google | Learn when to use Email Body Inspection feature
- FAQ: Support to save emails to Custom Records and Custom TransactionsExtendSync Google | Learn to configure settings to associate emails to custom record and transactions
- FAQ: Adding custom fields to supported record types with ExtendSync GoogleExtendSync Google | Learn how to show and expose your custom fields in the ExtendSync form for supported record types
- FAQ: What are the file formats or types supported when saving via ExtendSync Google?ExtendSync Google | ExtendSync supports attaching the following file formats to the NetSuite file cabinet
- FAQ: Email Subject Line Inspection for ExtendSync GoogleExtendSync Google | Learn when to use Email Subject Line Inspection feature
- FAQ: How ExtendSync for Google NetSuite identifies matching recordsExtendSync Google | Learn how the app searches NetSuite to find matching entities and transaction records
- FAQ: ExtendSync Environment Color GuideExtendSync Google | Quickly identify which environment you're working
- FAQ: Can You Use Multiple Personal Mailboxes with ExtendSync?ExtendSync Google | How to use ExtenSync for Multi-mailbox users
- FAQ: Learn about ExtendSync for Google NetSuite SettingsExtendSync Google | The settings section enables you to customize the ExtendSync settings
- FAQ: Include Dependent Record Feature for ExtendSync GoogleExtendSync Google | Limit the number of dependent records pulled by the app
- FAQ: Learn about email rollup so you can see all email activity at the parent levelExtendSync Google | Learn which child records will automatically roll up emails to parent records
- FAQ: Best Practices for Choosing One-Time Save vs Autopilot (Email Address & Thread Based) for ExtendSync GoogleExtendSync Google | Know when to use Autopilot features
- FAQ: ExtendSync Google Environment Color GuideExtendSync Google | Quickly identify which environment you're working
- FAQ: Include names in suggestions for ExtendSync GoogleExtendSync Google | Learn how include names in suggestion feature work
- FAQ: How to Filter Email View in NetSuite for ExtendSync Google stored emailsExtendSync Google | Customize NetSuite Message views to identify synced emails
- FAQ: Why are emails sometimes duplicated in NetSuite when using ExtendSync Google?ExtendSync Google | Learn how to avoid duplicate emails on the NetSuite customer record
- FAQ: How do I exclude inactive NetSuite records when searching for records to attach my email to via ExtendSync Google?ExtendSync Google | Excluding inactive from search
- FAQ: Change the Theme of ExtendSync for Google NetSuiteExtendSync Google | Customize the appearance of the ExtendSync add-in
- FAQ: Record types supported by ExtendSync for Google NetSuiteExtendSync Google | See the records supported by ExtendSync
- FAQ: Which Editions of Google Workspace Are Supported by ExtendSync?ExtendSync Google | Supported Google Workspace editions
- FAQ: Gmail Subtab (Deprecated)ExtendSync Google | Why the Gmail subtab is no longer available
- FAQ: How Can I Tell Which Bundle Version Of ExtendSync Is Installed In NetSuite?ExtendSync Google | Identify the installed SuiteBundle version
- FAQ: Steps to Take If You Change Your Google Workspace DomainExtendSync Google | How to continue using ExtendSync after a domain change
- FAQ: Which records do events get created in Google Calendar when synced to NetSuite?ExtendSync Google | How Google Calendar events associate to NetSuite records
- FAQ: Is Event Availability (Available / Busy) Synced Between Google and NetSuite?ExtendSync Google | Understand how event availability is handled
- FAQ: Force update Gmail Chrome extensionExtendSync Google | How to immediately update the Chrome extension
- FAQ: Auto-Association for Email Address–Based AutopilotExtendSync Google | Manage Auto-Associations for Email Address–Based Autopilot
- FAQ: Should I Uninstall the CloudExtend Google Apps Bundle?ExtendSync Google | If you no longer subscribe to ExtendSync learn about the ramifications of removing the bundle
- FAQ: View Logs related to your One-Time and Autopilot AssociationsExtendSync Google | Check the logs for successful and failed associations using ExtendSync
- FAQ: How Labels Are Generated When Emails Are SavedExtendSync Google | Understand Gmail labels for Autopilot and One-Time Save
- FAQ: Enable Rich Text Editing to Ensure Emails Are Formatted Correctly in NetSuiteExtendSync Google | Set Rich Text Editing as the default display option
- Feature Comparison Table: ExtendSync for Google NetSuiteExtendSync Google | Current Version vs. Sunset Legacy Version
- ExtendSync for Google NetSuite RoadmapExtendSync Google | See what’s new, what we’re building next, and how you can help shape the future
- Overview: Why ExtendSync for Google NetSuite Was RebuiltExtendSync Google | Understanding the new platform and what it means for customers