For the Autocreate feature to work, CloudExtend script needs to be deployed. See steps below:
Step 1: Open script CloudExtend MailApps-RecordFolder Export
In NetSuite, in the search box enter CloudExtend MailApps-RecordFolder Export
or
Go to Customization > Scripting > Scripts.
In the filter tab, select User Event and locate script for CloudExtend MailApps-RecordFolder Export.
Step 2: View Deployments tab
Check the deployments tab and review what records the feature has been enabled.
Step 3: Turn on AutoCreate folder feature to a record
In the Applies to Tab, search for the record.
Set Status to Released.
Set Event Type to Empty. (Recommended option)
In the Event type field you can choose between Create, View or just leave it Empty:
Empty - Folders will be created when an existing record is viewed and when new records are created.
Create β Folders will only be created for newly created records.
View β When a user views a record for the first time, a corresponding folder is created. If the folder already exists, no new folder will be generated.
Set Log Level to Debug.
Choose preferred Audience.
Need help?
Please try searching for your issue at support.cloudextend.io. Odds are we've seen the issue before and have already written an article. If you've exhausted your search options we can still help.
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π΅ Send an email to cloudextend-support@celigo.com
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