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FAQ: Email notification sent to attendees when events are created or updated

ExtendSync Outlook | Learn why attendees receive email notifications when events are updated in NetSuite

Updated today

When syncing calendar events between Outlook and NetSuite using ExtendSync, attendees may still receive email notifications — even if the “Notify attendees” option is disabled in your event settings.


Why It Happens

Currently, the Microsoft API does not provide a supported method to fully suppress email notifications when calendar events are created, updated, or synced through third-party integrations like ExtendSync.

As a result, attendees may continue to receive update or invite emails when events are modified in Outlook or synced to NetSuite.


What You Need to Know

  • The notifications are sent by Microsoft 365, not by ExtendSync.

  • The setting “Notify attendees” in Outlook only applies when events are updated manually through the Outlook interface — not when changes occur through API calls.

  • ExtendSync uses the Microsoft Graph API, which does not yet include a way to disable these attendee notifications.


Microsoft’s Status

  • Microsoft is aware of this limitation.

  • Multiple feature requests have been submitted by developers to the Microsoft Graph team.

  • As of now, Microsoft has not released an update or workaround to control this behavior.

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