The CloudExtend Subscription Portal is used by Starter and Enterprise Admins to manage licenses for:

CloudExtend Excel for NetSuite
CloudExtend Excel for Salesforce
CloudExtend Outlook for NetSuite

Admins log in using the Microsoft 365 email account provided to CloudExtend during onboarding (unless changed later). The primary admin can also grant portal access to other admins.

If you're unable to log in or your licenses are not appearing, the issue typically falls into one of these categories:

You logged in, but licenses are not showing
You logged in with an alias email instead of your primary Microsoft email
You received an “application disabled” or permissions-related message

Below are the recommended troubleshooting steps for each scenario.

You've logged in and your licenses are not showing

This is typically a caching issue or a user is logging in with the wrong Microsoft account ID (email). Try the following steps in sequence.

Step 1: First, make sure you are logging in with email address you provided during onboarding. If you are using the proper email proceed to step 2.

Step 2: Clear your browser cache (it is not necessary to clear cookies) and try again.

Step 3: Try an incognito/private browsing window.

This prevents cached sessions from interfering.

Step 4: Log out of all Microsoft accounts

Click Logout in the subscription portal (top right)
Visit https://office365.com
Click your profile photo → Sign out
Try logging in again at https://subscriptions.cloudextend.io

Step 5: Still not working?

Use the chat icon at the bottom right of this page to start a conversation with our support team.

You are logging in with an alias email

Some users have multiple email variations:

Primary email: joe.smith@contoso.com
Alias email: jsmith@contoso.com

Only the primary Microsoft 365 email can be used to access the CloudExtend portal.
Logging in with an alias will result in missing licenses or access errors.

If unsure, ask your Microsoft 365 admin to verify your primary email address.

You Receive an "Application Disabled" or Permission Error

This usually means your Microsoft 365 admin restricts user consent for enterprise applications.

You may also see prompts such as:

“Need admin approval”
“Request access to this application”

CloudExtend cannot override these Microsoft policies.

First, retry Steps 1–5 above

Make sure:

You are using the correct primary email
You are not using an alias
You fully logged out of all Microsoft accounts

If the issue persists, the Admin consent configuration in Microsoft 365 may be blocking access.

Solutions for Microsoft 365 Admins

⚠️ Disclaimer:

Please use the steps belw with caution and consult your Microsoft Support if in doubt.
While we're really good at writing Apps for Microsoft we're not Microsoft 365 Admins. We've put these steps together after hearing how our customers solved this problem.

Option 1: Allow Users to Request Admin Consent

Ask your Microsoft 365 Admin to:

Open Azure Portal → Azure Active Directory
Go to Enterprise Applications → User Settings
Enable:
“Users can request admin consent to apps they are unable to consent to”

This enables an approval request that admins can approve for CloudExtend.

Admins may also choose to explicitly grant access by:

Going to portal.azure.com
Searching Enterprise Applications
Selecting Subscription Portal (CloudExtend)
Granting user access

Option 2: Enable CloudExtend Subscription Portal Using PowerShell

For environments where tenant-level restrictions block application access, run PowerShell as Administrator and execute the following commands

Install-Module MSOnline
Connect-MsolService
-Logon with email address and password
Get-MsolServicePrincipal -AppPrincipalId efcf91dd-b632-4724-94ac-986c6fa416de | Set-MsolServicePrincipal -AccountEnabled $true

Then log in to https://subscriptions.cloudextend.io and Accept when prompted.