Troubleshooting
14 articles
Troubleshooting: Can’t see the Get Add-Ins IconHow to enable the Get Add-Ins feature in Microsoft Office
Troubleshooting: Stuck at Authorizing your session pageHow to resolve login hangs, socket errors, and NetSuite token issues
Unable to Log In to the CloudExtend Subscription PortalLearn how to troubleshoot access, permissions, and login issues at https://subscriptions.cloudextend.io
Invalid Login Attempt CloudExtend Single Sign OnLearn why SAML SSO may cause an "Invalid Login Attempt" when logging into CloudExtend
Resolve CloudExtend cannot continue this authorization flow errorLearn how to fix missing User Access Token permissions in NetSuite
NetSuite Login Issue When Using CloudExtend & Microsoft Edge LegacyFix CloudExtend login hangs during NetSuite 2FA verification
Troubleshooting: Need Admin ApprovalWhy you see this message when logging into CloudExtend
Troubleshooting: CloudExtend Apps icon is missingCloudExtend Apps icon has gone missing
Troubleshooting: Invalid Login Attempt Error Code 422Learn how to resolve Error Code 422
Troubleshooting: CEFI-E1119: Microsoft Profile Missing Email AddressLearn how to resolve CEFI-E1119 Error
Troubleshooting: CloudExtend Login Flow and SAML Single Sign OnHow to resolve common SAML SSO login issues
How to Check the Status Page for IssuesMajor issues will be reported at status.cloudextend.io. Other articles in this section will cover issues that are not widespread
How ExtendSync Outlook and Gmail Handle Missing Author/Recipient EntitiesLearn how ExtendSync handles outlier situations when the sender or recipient email does not exist on the attached record
Troubleshooting: User Has Exceeded the Maximum Number of TokensRevoke old NetSuite tokens to restore login access