After installing CloudExtend, the CloudExtend icon normally appears:
In Excel → on the Data tab
In Outlook → on the Home tab
Occasionally, the add-in icon may disappear due to Microsoft-side issues such as caching, sign-in problems, or ribbon changes.
Don’t worry! Try the steps below to bring it back. 👇
Check if you are logged in to your associated Microsoft account
Check if you are logged in to your associated Microsoft account
The add-ins that appear are associated with your Microsoft account. Most often the issue is related to being logged into one or more Microsoft 365 accounts.
Step 1: Sign out of your Microsoft 365 app (refer to Microsoft OS-specific instructions here).
Step 2: Close your application.
Step 3: Re-open your application and sign back in.
Reload CloudExtend in the Home Tab
Reload CloudExtend in the Home Tab
If you’re logged in correctly but still don’t see the icon:
Step 1: In Outlook or Excel, go to the Home tab and click the Add-Ins icon.
Step 2: Click More Add-Ins and check on My Add-ins or Admin Managed Tab then click on Add.
Data tab ran out of room, if you have multiple Add-Ins
Data tab ran out of room, if you have multiple Add-Ins
If you're still not seeing it some action taken on the Excel side may have removed it (or your data tab ran out of room).
Step 1: Click File > Options > Customize Ribbon
Step 2: Look for CloudExtend in the left-most column and add it to the Data tab in the right column.
Reinstall the CloudExtend App (If All Else Fails)
Reinstall the CloudExtend App (If All Else Fails)
If the icon is still missing after the above steps:
Remove the CloudExtend add-in from My Add-ins.
Then reinstall it by following the install steps in the relevant setup article for your product (Outlook, Excel, etc.).
Still having trouble?
We’re happy to help!
💬 Use the in-app chat on our support site (bottom-right corner).
📧 Email: cloudextend-support@celigo.com
Please include:
Whether you’re using Outlook or Excel (and version)
Screenshots of your ribbon and My Add-ins
Any error messages you see
This will help us resolve the issue much faster.