The Get Add-Ins button allows you to install CloudExtend applications or any apps from the Microsoft Office Store (AppSource).
If the icon is missing from your Outlook ribbon, one of the following conditions is likely blocking it:
Your user account is restricted from using add-ins
Your admin has not deployed Office add-ins to your profile
Connected Experiences is turned off in Office
Below are the steps to re-enable the Get Add-Ins button.
1. User Restricted or Office Add-ins not Deployed to User
Reach out to your Microsoft 365 Admin to verify the following:
If Add-Ins are restricted on your user profile. If yes, restrictions must be removed. If not, move to item #2.
If admin deployed Office add-ins to the user. If not, check out this article on How Admin can install CloudExtend apps for multiple users at once.
2. Microsoft Connected Experiences Turned Off
If you have access to Add-Ins but it’s not showing, the Connected Experiences Office is turned off.
To learn more about Connected Experiences, visit this Microsoft article.
How to Enable Connected Experiences
For Windows
Open Outlook.
Go to File → Office Account → Manage Settings
Check:
✔ Turn on optional connected experiences
Click OK.
Restart Outlook.
The Get Add-Ins icon should now appear
For Mac
Open Outlook
Go to Outlook → Preferences → Privacy
Check:
✔ Enable optional connected experiencesClose the window
Restart Outlook
The Get Add-Ins icon should now be visible
If you previously installed add-ins, they will reappear on your ribbon once Connected Experiences is enabled.
Need Help?
If the Get Add-Ins icon still does not appear after following these steps:
💬 Use the chat icon (bottom-right of this page)
📧 Email cloudextend-support@celigo.com
Provide:
Whether you're on Windows or Mac
Outlook version
Any admin restrictions you’re aware of