Learn where emails get stored in NetSuite when you use ExtendSync!
View this article to learn the different file attachment methods.
Syncing Attachments and Inline Images
You can attach files to NetSuite records in two ways:
Sync All Attachments — sync every file from the email.
Sync Selected Attachments — choose specific files to sync.
Where does the file get stored in NetSuite?
By default, when you sync file attachments through ExtendSync it will be saved to the record along with the email.
📍 To verify files on a record:
Open the record in NetSuite.
Go to Communication → Messages tab.
Click the email message — attachments appear in the Attachments section.
The files are uploaded to the NetSuite File Cabinet automatically and each file is stored under Documents → Files → Attachments Received.
How to View Emails in NetSuite
When an email is attached to the file. It will be on the Communication under the Messages tab. The files will be shown in the attachment section.
Message View Components
Section | Description |
1️⃣ View | Opens the full content of the email message. |
2️⃣ Attachments | Displays synced file attachments. |
3️⃣ View History | Shows all related emails on one page. Use Find (Ctrl + F) to locate specific messages. |
4️⃣ Customize View | Modify the default view. Adjust to display actual sender/recipient email addresses instead of entity names. |
Customize Your Message View
To view actual email addresses instead of entity names, follow these steps:
In NetSuite, open a record and go to Communication → Messages.
Click Customize View.
In the Results tab:
Add Author Email and To fields.
(Optional) Remove Author and Primary Recipient to declutter your view.
💡 Result: You’ll see email addresses directly, making it easier to identify senders and recipients
💡 Click here to find out more about the technical reasons behind why a sender/recipient NetSuite entity might seem different.
Timeline View (Dashboard)
To get a complete view of all emails and activities across a customer, lead, or prospect record:
Go to the Dashboard View of a record.
Add the Timeline portlet.
Review all related communications, transactions, and interactions in one consolidated view.
💡 Tip: This is especially helpful for account managers or sales teams to see a complete communication history at a glance.
ExtendDocs Users
If your organization uses ExtendDocs, attachments and inline images are stored in OneDrive/SharePoint instead of the NetSuite File Cabinet — saving NetSuite storage space while maintaining full visibility.