Meeting and event reminders are not synced between NetSuite and Google Calendar when using ExtendSync for Google NetSuite.
This is an expected behavior.
Why Reminders Are Not Synced
Google Calendar and NetSuite handle reminders differently:
Google Calendar
Reminders are controlled by user preferences
Default reminders are applied only when events are created directly in Google
NetSuite
Reminders are set via Activities Preferences
Reminder fields are managed through the NetSuite UI
Reminder fields are not exposed in a way that allows reliable synchronization between the two platforms. Because of this platform limitation, ExtendSync cannot map or sync reminders.
This is a platform constraint, not an ExtendSync limitation.
What You Need to Do Instead
For End Users
After an event syncs, manually set or adjust reminders in:
Google Calendar or
NetSuite
Changes made to reminders in one system will not update the other
For Admins
No configuration or setting enables reminder syncing
Users should be informed that reminders must be managed manually
This behavior applies to all synced calendar events
What to Expect (Examples)
Example 1: Event Created in Google Calendar
I’ve created a meeting event directly in the Google Calendar. The default reminder in Google is an email ten minutes before the event, and a screen pop-up ten minutes before the event. When the meeting appears in the NetSuite Activities list for your account, the reminder will be set to None.
Google default reminder:
Email 10 minutes before
Popup 10 minutes before
Result after sync to NetSuite:
Reminder is set to None
Example 2: Event Created in NetSuite
My NetSuite Default Reminder Type is set to Email in my Activities Preferences, and the reminder time is set to 15 minutes. When the meeting appears in the Google Calendar after a sync completes, the default reminder will be empty.
NetSuite default reminder:
Email, 15 minutes before
Result after sync to Google Calendar:
Reminder field is empty
This behavior is expected in both scenarios.
Best Practices
Always verify reminders after events sync
Set reminders in the system you rely on most
Use Google Calendar notifications for time-sensitive alerts
Do not rely on default reminder preferences to carry over between systems