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ExtendSync for Google NetSuite Edition

ExtendSync for Google integrates Gmail, Google Drive, and Calendar with NetSuite. This section contains articles relevant to all applications, covering setup, installation, and more.

99 articles
Overview: Why ExtendSync for Google NetSuite Was RebuiltExtendSync Google | Understanding the new platform and what it means for customers
Overview: ExtendSync for Google NetSuiteExtendSync Google | Video overview of Gmail, Calendar, and Drive syncing with NetSuite
Feature Comparison Table: ExtendSync for Google NetSuiteExtendSync Google | Current Version vs. Sunset Legacy Version
ExtendSync for Google NetSuite RoadmapExtendSync Google | See what’s new, what we’re building next, and how you can help shape the future
Learn How To Get Support- ExtendSync for Google NetSuiteExtendSync Google | Can't find what you are looking for? Learn how to get more support here

Getting Started

Everything you need to know to get started with ExtendSync Google!

🔍Find all your important ExtendSync for Google NetSuite Resources in 1 place here!ExtendSync Google l Guides, training, and resources to ensure your team is set up for success
ExtendSync for Google NetSuite End-User Guidelines and Go Live ChecklistExtendSync Google | Go Live checklist and End-User Guidlines
End-User: Getting Started Guide ExtendSync for Google NetSuiteExtendSync Google | Learn how to save emails to NetSuite, save file attachments to NetSuite, and more
End-User: Install the ExtendSync Google extension from the Chrome storeExtendSync Google | Learn how to install the application for existing ExtendSync users
End-User: Logging into ExtendSync for Google NetSuiteExtendSync Google | Learn how to log in and connect ExtendSync to NetSuite
Getting Started: ExtendSync for Google NetSuite Best Practices GuideExtendSync Google | Admins can leverage this guide when implementing and planning user onboarding
Interface Guide - ExtendSync for Google NetSuite (Cheat Sheet)ExtendSync Google | Learn the features, icons, and actions inside the ExtendSync panel
Admin: ExtendSync for Google NetSuite Installation/Setup GuideExtendSync Google | Instructions on how to install/setup ExtendSync for Google NetSuite
Admin: How to Force Install Chrome Extension in your OrganizationExtendSync Google | Learn how to force install extenstion in Chrome
Admin: How to Install the SuiteApp for ExtendSync Google NetSuiteExtendSync Google | Learn how to install the SuiteApp for activation
Admin: Allocate ExtendSync Google end user licenses via Admin role or create a purpose-built roleExtendSync Google | Learn how to allocate licenses to end users and/or create a role to do so
Admin: Enabling Autopilot for ExtendSync Google NetSuiteExtendSync Google | Learn about the necessary steps to enable Email Autopilot
Admin: Install ExtendSync for Google NetSuite Google Workspace Marketplace AppExtendSync Google | This will show you how to install ExtendSync from Marketplace application
Admin: Add New Users to ExtendSync for Google NetSuiteExtendSync Google | Admin's checkpoint for new users of ExtendSync
Settings: Configure ExtendSync for users whose Gmail address is different than NetSuite or your org has multiple domains (Optional)ExtendSync Google | How to support multiple Gmail domains

FAQs

Frequently asked questions for ExtendSync Google

FAQ: Learn about email rollup so you can see all email activity at the parent levelExtendSync Google | Learn which child records will automatically roll up emails to parent records
FAQ: Gmail Subtab (Deprecated)ExtendSync Google | Why the Gmail subtab is no longer available
FAQ: ExtendSync Google Environment Color GuideExtendSync Google | Quickly identify which environment you're working
FAQ: Change the Theme of ExtendSync for Google NetSuiteExtendSync Google | Customize the appearance of the ExtendSync add-in
FAQ: Record types supported by ExtendSync for Google NetSuiteExtendSync Google | See the records supported by ExtendSync
FAQ: Learn about ExtendSync for Google NetSuite SettingsExtendSync Google | The settings section enables you to customize the ExtendSync settings
FAQ: How do I grant the ability to manage ExtendSync Google Licenses to a different role for Gmail?ExtendSync Google | Delegate Celigo License Manager access to another NetSuite role
FAQ: Include Dependent Record Feature for ExtendSync GoogleExtendSync Google | Limit the number of dependent records pulled by the app
FAQ: How Labels Are Generated When Emails Are SavedExtendSync Google | Understand Gmail labels for Autopilot and One-Time Save
FAQ: Include names in suggestions for ExtendSync GoogleExtendSync Google | Learn how include names in suggestion feature work
FAQ: How to Filter Email View in NetSuite for ExtendSync Google stored emailsExtendSync Google | Customize NetSuite Message views to identify synced emails
FAQ: How do I exclude inactive NetSuite records when searching for records to attach my email to via ExtendSync Google?ExtendSync Google | Excluding inactive from search
FAQ: Why are emails sometimes duplicated in NetSuite when using ExtendSync Google?ExtendSync Google | Learn how to avoid duplicate emails on the NetSuite customer record
FAQ: Is Event Availability (Available / Busy) Synced Between Google and NetSuite?ExtendSync Google | Understand how event availability is handled
FAQ: Are meeting and event reminders managed between NetSuite and my Google Calendar?ExtendSync Google | Event reminders are not synced
FAQ: Event recurrence and exceptions in ExtendSync Google CalendarExtendSync Google | How recurring events and exceptions are synced
FAQ: Which records do events get created in Google Calendar when synced to NetSuite?ExtendSync Google | How Google Calendar events associate to NetSuite records
FAQ: Force update Gmail Chrome extensionExtendSync Google | How to immediately update the Chrome extension
FAQ: Steps to Take If You Change Your Google Workspace DomainExtendSync Google | How to continue using ExtendSync after a domain change
FAQ: Enable Rich Text Editing to Ensure Emails Are Formatted Correctly in NetSuiteExtendSync Google | Set Rich Text Editing as the default display option
FAQ: How Can I Tell Which Bundle Version Of ExtendSync Is Installed In NetSuite?ExtendSync Google | Identify the installed SuiteBundle version
FAQ: Should I Uninstall the CloudExtend Google Apps Bundle?ExtendSync Google | If you no longer subscribe to ExtendSync learn about the ramifications of removing the bundle
FAQ: How to Assign Web Services Permission to a NetSuite RoleExtendSync Google | Enable SOAP Web Services required for ExtendSync
FAQ: Which Editions of Google Workspace Are Supported by ExtendSync?ExtendSync Google | Supported Google Workspace editions
FAQ: View Logs related to your One-Time and Autopilot AssociationsExtendSync Google | Check the logs for successful and failed associations using ExtendSync

Troubleshooting

When using the app, you might encounter errors. We've provided articles to help you resolve them

Error: We are unable to detect CloudExtend SuiteApp on your accountExtendSync Google | How to resolve the “Unable to detect CloudExtend SuiteApp” error
Error: You are not authorized to perform thisExtendSync Google | Fix authorization errors when logging in
Error: CEHE-00043 CustomerAccess DisabledExtendSync Google | Fix “Customer access is disabled”
Error: Attachment of Email Failed Due to Authorization Token Has ExpiredExtendSync Google | Fix “Authorization token has expired” when saving emails to NetSuite
Troubleshooting: ExtendSync Google Not LoadingExtendSync Google | Fix the issue where only the ExtendSync logo appears
Troubleshooting: Session time-out issue when trying to create a NetSuite ConnectionExtendSync Google | Learn how to troubleshoot session time-outs
Troubleshooting: ExtendSync Google Settings Getting Cleared on Browser ExitExtendSync Google | Prevent Chrome from resetting ExtendSync preferences
Troubleshooting: Google Drive stuck on loading folder structureExtendSync Google | What to do if you see a persistent Loading file structure when clicking attach from CloudExtend's Drive folder
Troubleshooting: How to check Google Calendar execution logsExtendSync Google | Learn how to view the execution logs and check for errors
Troubleshooting: Calendar Not Syncing Between Google & NetSuiteExtendSync Google | Why Calendar sync is not working
Troubleshooting: Events Continue Syncing with the Previous Time ZoneExtendSync Google | Ensure calendar events use your updated NetSuite time zone
Troubleshooting: Gmail Emails Appear as Raw HTML in NetSuiteExtendSync Google | Fix emails displaying full HTML markup in NetSuite
Troubleshooting: ExtendSync for Google NetSuite is disabledExtendSync Google | Re-enable the ExtendSync Chrome extension after permission changes
Troubleshooting: Why do my users with Custom Roles run into Custom Record related permission errors when working with CloudExtend Components?ExtendSync Google | Why custom roles require manual permissions for CloudExtend components
Troubleshooting: Learn how to upload ExtendSync Google console logsExtendSync Google | Collect and send browser console logs to Support
Troubleshooting: Open with ExtendSync Icon Missing in GmailExtendSync Google | How to display the Open with ExtendSync icon
Troubleshooting: “Attach file(s) / folder(s)” Button Missing on Google Drive TabExtendSync Google | Enable required NetSuite role permissions for Google Drive
Troubleshooting: Why Can’t I See Custom Records or Custom Transactions in ExtendSync Google?ExtendSync Google | Troubleshooting missing custom record and transaction types