ExtendSync creates a Custom Record named Google Control Panel in your account. During the installation, ExtendSync will grant all standard roles with view permissions to this record. However, as the installation cannot update the Custom Roles you may have created in your account, you will need to grant these permissions manually if any of the CloudExtend users are assigned those custom roles.

Step 1: To do so, go to Setup > Users/Roles > Manage Roles

Step 2: Select the Custom Role you wish to modify and click Edit.

Step 3: On the Permissions sub-tab, click on Custom Records. In the list of records, select Celigo Google Control panel, then select View as the Level.

If you are using the CloudExtend Gdocs component, grant the same permissions to the following Custom Records as well.