Troubleshooting
When using the app, you might encounter errors. We've provided articles to help you resolve them
18 articles
Error: We are unable to detect CloudExtend SuiteApp on your accountExtendSync Google | How to resolve the “Unable to detect CloudExtend SuiteApp” error
Error: You are not authorized to perform thisExtendSync Google | Fix authorization errors when logging in
Error: CEHE-00043 CustomerAccess DisabledExtendSync Google | Fix “Customer access is disabled”
Error: Attachment of Email Failed Due to Authorization Token Has ExpiredExtendSync Google | Fix “Authorization token has expired” when saving emails to NetSuite
Troubleshooting: ExtendSync Google Not LoadingExtendSync Google | Fix the issue where only the ExtendSync logo appears
Troubleshooting: Session time-out issue when trying to create a NetSuite ConnectionExtendSync Google | Learn how to troubleshoot session time-outs
Troubleshooting: ExtendSync Google Settings Getting Cleared on Browser ExitExtendSync Google | Prevent Chrome from resetting ExtendSync preferences
Troubleshooting: Google Drive stuck on loading folder structureExtendSync Google | What to do if you see a persistent Loading file structure when clicking attach from CloudExtend's Drive folder
Troubleshooting: How to check Google Calendar execution logsExtendSync Google | Learn how to view the execution logs and check for errors
Troubleshooting: Calendar Not Syncing Between Google & NetSuiteExtendSync Google | Why Calendar sync is not working
Troubleshooting: Events Continue Syncing with the Previous Time ZoneExtendSync Google | Ensure calendar events use your updated NetSuite time zone
Troubleshooting: Gmail Emails Appear as Raw HTML in NetSuiteExtendSync Google | Fix emails displaying full HTML markup in NetSuite
Troubleshooting: ExtendSync for Google NetSuite is disabledExtendSync Google | Re-enable the ExtendSync Chrome extension after permission changes
Troubleshooting: Why do my users with Custom Roles run into Custom Record related permission errors when working with CloudExtend Components?ExtendSync Google | Why custom roles require manual permissions for CloudExtend components
Troubleshooting: Learn how to upload ExtendSync Google console logsExtendSync Google | Collect and send browser console logs to Support
Troubleshooting: Open with ExtendSync Icon Missing in GmailExtendSync Google | How to display the Open with ExtendSync icon
Troubleshooting: “Attach file(s) / folder(s)” Button Missing on Google Drive TabExtendSync Google | Enable required NetSuite role permissions for Google Drive
Troubleshooting: Why Can’t I See Custom Records or Custom Transactions in ExtendSync Google?ExtendSync Google | Troubleshooting missing custom record and transaction types