Troubleshooting
When using the app, you might encounter errors. We've provided articles to help you resolve them
18 articles
Error: We are unable to detect CloudExtend SuiteApp on your accountExtendSync Google | Know what to do when you encounter the unable to detect CloudExtend SuiteApp error
Error: You are not authorized to perform thisExtendSync Google | Learn how to troubleshoot when prompted "You are not authorized to perform this" error message upon login
Error: Why am I receiving CEHE-00043 CustomerAccess DisabledError : Customer access is disabled. Contact your Admin to get your feature enabled, when trying to save an email to NetSuite?ExtendSync Google | Error CEHE-00043 in ExtendSync Google
Error: Attachment of Email(....) to record failed due to authorization token has expired. Please contact your Administrator To regrant the accessExtendSync Google | Attachment of Email(....) to record failed due to Authorization token has expired
Troubleshooting: Calendar sync not workingExtendSync Google | Trying to use calendar feature but its not working? See troubleshooting steps
Troubleshooting: ExtendSync application not loadingExtendSync Google | Steps to resolve when you can only see the ExtendSync logo app is not loading when clicking on an email
Troubleshooting: Session time-out issue when trying to create a NetSuite ConnectionExtendSync Google | Learn how to troubleshoot session time-outs
Troubleshooting: ExtendSync Google Settings Getting Cleared Upon ExitExtendSync Google | How to avoid Chrome from clearing your app preferences in ExtendSync Google upon close
Troubleshooting: Google Drive stuck on loading folder structureExtendSync Google | What to do if you see a persistent Loading file structure when clicking attach from CloudExtend's Drive folder
Troubleshooting: How to check Google Calendar execution logsExtendSync Google | Learn how to view the execution logs and check for errors
Troubleshooting: Calendar Not Syncing Between Google & NetSuiteExtendSync Google | Learn how to reauthorize Google Calendar
Troubleshooting: Events continue to be synced with the previous time zone after changing NetSuite's time zone under preferencesExtendSync Google | Learn how to ensure your time zone settings are changed properly
Troubleshooting: Gmail appears in NetSuite as HTMLExtendSync Google | Learn how to resolve issue where email appears in NetSuite in full HTML
Troubleshooting: ExtendSync for Google NetSuite is disabledExtendSync Google | Learn how to re-enable your ExtendSync Google extension when permissions are changed
Troubleshooting: Why do my users with Custom Roles run into Custom Record related permission errors when working with CloudExtend Components?ExtendSync Google | This article will explain why users with custom roles run into errors when working with ExtendSync components
Troubleshooting: Learn how to upload ExtendSync Google console logsExtendSync Google | Learn how to obtain and send your console logs
Troubleshooting: Open with ExtendSync Icon in Gmail missingExtendSync Google | See guide on how to display Open with ExtendSync icon in Gmail
Troubleshooting: The "Attach file(s) folder(s)" button is not displaying on the Google Drive tab on any records in NetSuiteExtendSync Google | Learn about the permissions your Admin needs to enable for full ExtendSync Google Drive functionality