Here are some checkpoints to resolve the issue with the Calendar sync.
Google Workspace Admin
Step 1: Check if Google Oauth Token is granted for Calendar
In NetSuite, in the search box type in "Celigo Google OAuth Token". If not found or the tokens are expired, proceed to the next step.
Go to Setup> Custom > Celigo CloudExtend Setup> Access to Google Data tab
Click on the here link and hit Allow to grant access and go to Next tab.
Step 2: Check if the User License is activated in the configuration wizard
After the calendar settings, check if the licenses allocated include the calendar feature. Deselect then Select then hit Next to reset.
Step 3: Test out the calendar if already working!
Still not working?
Step 1: In the search box type in "Celigo Google OAuth Token" and validate the details if correct it must have tokens, and permissions to the calendar and should not be expired.
Step 2: Check if the timezone in PC and NetSuite are the same. In NetSuite, hover to Home> Set Preferences > Time Zone.
Step 3: Make sure your account profile sync is on.
Step 4: Test out the calendar if already working!
If the additional troubleshooting steps did not work, check Google Calendar execution logs then reach out to our support:
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🔵 Send an email to email@example.com