Error: You are not authorized to perform this

NextGen | Learn how to troubleshoot when prompted "You are not authorized to perform this" error message upon login

Updated over a week ago

This step will force refresh the application without cache. After refreshing the application, it will load the latest version of the application.

Error Message

{ "error": { "code": "", "details": "You are not authorized to perform this." } }


To resolve this, perform a Network Refresh.

Step 1: Launch Gmail and the NextGen app.

Step 2: Before attempting to log in, right-click anywhere inside the app and choose Inspect.

Step 3: Look for the Network tab, enable Disable Cache, and do a:

  • Ctrl + R on your keyboard - Windows

  • Cmd + R on your keyboard - Mac

Step 5: Try logging in again.

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