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Gmail for NetSuite NextGen
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Error: You are not authorized to perform this
Error: You are not authorized to perform this

Gmail NextGen | Learn how to troubleshoot when prompted "You are not authorized to perform this" error message upon login

Updated this week

This step will force refresh the application without cache. After refreshing the application, it will load the latest version of the application.

Error Message

{ "error": { "code": "", "details": "You are not authorized to perform this." } }

Resolution

To resolve this, perform a Network Refresh.

Step 1: Launch Gmail and the NextGen app.

Step 2: Before attempting to log in, right-click anywhere inside the app and choose Inspect.

Step 3: Look for the Network tab, enable Disable Cache, and do a:

  • Ctrl + R on your keyboard - Windows

  • Cmd + R on your keyboard - Mac

Step 5: Try logging in again.

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