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Troubleshooting: Google Drive stuck on loading folder structure
Troubleshooting: Google Drive stuck on loading folder structure

Gmail NextGen | Learn to troubleshoot if you see a persistent 'Loading file structure' when clicking attach from CloudExtend's Drive folder

Updated over a week ago

If you're seeing the message below for more than a few seconds your Google Apps Admin will need to install the Google Drive App for your organization. Round up your Google Workspace Admin and ask them to follow the steps below.

Steps to grant access for Google Drive folder structure

Google Super Admin logs into their Google Account and creates scope for Google Drive App. Once active this will grant access to CloudExtend's Google Drive component for the whole organization and allow licensed users to add files and folders.

Google Drive sync setup on Google Apps account

To install the CloudExtend for Google Drive app, you will need to sign in to the Google Apps admin portal as a Super Admin. 

From your G Suite admin console navigate to Security > API Controls and click on Manage Domain Wide Delegation> Click Add New.

There add the following details for ClientID and API scopes to create a new Authorized API client.

Client Id:

API Scopes:,,,

Once this is done, The Google Drive integration should be up and running for your organization.

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