What is the difference between the ExtendSync Google New app and the Legacy application?
Features | New App | Google Workspace Legacy |
NetSuite session does NOT need to be open in another tab for app to work 👍 |
✔️🙂 |
❌😢 |
Shared Association History (Learn More) 👍 | ✔️
| ❌ |
Attach select and different files to multiple records at once (Learn More) 👍 |
✔️ |
❌ |
Autopilot ✨ Sync emails automatically to NetSuite. Learn More) 👍 | ✔️ (Email Address-Based and Thread-Based Autopilot) | ✔️ (Thread-Based Autopilot) |
Inline images sync as attachments | ✔️
| ❌ |
Themed support for dark mode | ✔️
| ❌ |
View, create, and edit NetSuite records from the application |
✔️ |
✔️ |
The send from Google Workspace button in NetSuite when composing a new email |
❌ |
✔️ |
Subject line search in NetSuite for matching records. |
✔️ |
✔️ |
Navigate to the NetSuite record from the App | ✔️ | ✔️ |
Support for attaching to all NetSuite record types | ❌ | ✔️ |
Analytics section tracks the usage of the application. Learn more. | ✔️ | ❌ |
FAQ
🔵 Anything missing from the ExtendSync for Google NetSuite?
A few things are missing from the new app, at least for now. When we built the NextGen app we prioritized the features used the most and we deprioritized features used the least. The bottom line is we’re launching with a couple of missing (but little used) features.
The ability to open the Gmail compose window from the Gmail subtab in NetSuite will not be available.
Record types available for attaching emails are currently limited to those on this list.
Custom Records are only supported in manual association in this release. Setting a thread on Autopilot that associates with Custom Records will come in a future release.
🔵 What is the difference between the New app and the legacy app?
All emails will be stored on the native messages tab in NetSuite. Previously a copy of the email was also added to the Gmail sub-tab.
Email attachments will be included as part of the email on the native messages tab giving the user full visibility as to where the attachments came from (attachments were previously available on the Files tab without any visibility of their origin).
🔵 Can I run the New app and the legacy app in parallel?
It is technically possible to use both apps at the same time. For most users, we encourage you to turn off the legacy app (navigate to your extensions and click the slider next to the App to disable it).
🔵 How do I install and use the ExtendSync for Google NetSuite?
Step 1: Make sure your NetSuite role(s) meet the prerequisites here.
Step 2: Have your admin install the SuiteApp. Click the link to know how.
Step 3: Once installed, then end-users can click here to install the ExtendSync extension.
Step 4: Log in to NetSuite and enjoy.