CloudExtend preserves the integrity of messages and file attachments by ensuring that they reside on the native NetSuite email record. This video shows how to quickly associate an existing NetSuite file that was uploaded with CloudExtend to any NetSuite record without occupying additional NetSuite storage space.
Autopilot does not include file attachments. This is by design based on feedback from customers that are concerned about using up their allotted NetSuite storage space. If you receive an email with attachments that you want to attach to NetSuite you can upload them manually, attach them via our OneDrive/SharePoint integration, or cancel Autopilot, forward the mail to yourself, attach the files, and then re-enable Autopilot.