Find quick answers to common questions about the OneDrive for Business and SharePoint integration with NetSuite through ExtendSync.
🔵 What file types does the integration support?
ExtendSync supports all file types natively supported by Microsoft OneDrive for Business and SharePoint.
For an exhaustive list, see Microsoft’s documentation on supported file types.
🔵 How do I unlink or change my connected Microsoft Account?
You can view your connected Microsoft account by checking the email address displayed at the top-right corner of the CloudExtend Files tab.
To switch accounts:
Sign out of your current Microsoft 365 account.
Log in with the new Microsoft account credentials.
💡 You may also need to sign out of your Microsoft 365 account in your browser before reconnecting.
🔵 Can I connect to Personal OneDrive Accounts?
No. ExtendSync only supports OneDrive for Business and SharePoint accounts connected to your organization’s Microsoft 365 environment.
🔵 Can I connect to SharePoint Accounts?
Yes. ExtendSync supports SharePoint accounts as well.
Shared SharePoint sites will appear automatically in the OneDrive file picker when attaching or associating files.
🔵 What happens to files if I delete them, move them, or rename them in OneDrive or SharePoint?
Deleted Files
Files deleted in OneDrive or SharePoint will still appear in NetSuite, but clicking the file link will result in a “File Not Found” error.
To remove deleted files from NetSuite, click Remove in the last column of the file list on the CloudExtend Files tab.
💡 Note: If you delete a folder that’s been attached (and its subfiles are associated), all files under that folder will also be removed from NetSuite.
Moved Files
Files moved between OneDrive for Business and SharePoint folders will continue to be accessible from NetSuite as long as the file permissions have not changed.
Renamed Files
Renaming a file in OneDrive or SharePoint will not update the file name in NetSuite. Clicking on the file in NetSuite will, however, bring you to the renamed file.
🔵 Why am I seeing the same files on all my records?
ExtendSync uses the internalID of a record to associate files.
If you attach files before a record is saved for the 1st time (or if you copy a record with files already saved) the record is associated with the internal ID of 'null' and will hence show up every time users try to add files to a record before the record is saved for the first time.
💡 Best Practice:
Always save your record first before attaching files to avoid shared associations with unsaved records..
Need help?
Please try searching for your issue at support.cloudextend.io. Odds are we've seen the issue before and have already written an article. If you've exhausted your search options we can still help.
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🔵 Send an email to cloudextend-support@celigo.com
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