Yes. ExtendSync for Outlook (NetSuite Edition) fully supports Two-Factor Authentication (2FA) on mobile devices.
Users can log in to the Outlook mobile app using the same secure authentication flow used on desktop and web.
No additional configuration is required.
How 2FA Works on Mobile
When logging in to ExtendSync from the Outlook mobile app:
The same three-step authentication flow is used as on desktop and web
You will complete your normal 2FA verification, such as:
Authenticator app
SMS code
Hardware or token-based method
Authentication is handled securely by NetSuite
If your NetSuite role requires 2FA, ExtendSync will prompt for it automatically during login.
What This Means for You
The login and security experience on mobile is identical to that on desktop and web.
You’ll receive and complete your 2FA verification (via your usual method e.g., token, SMS, or authenticator app) during the login process.
No additional configuration or permissions are required.
If You’re Still Unable to Log In
If login fails on mobile despite 2FA support, check the following:
You are using the latest version of the Outlook mobile app
Your NetSuite role is allowed to:
Log in using access tokens
Use Web Services
You are selecting the correct NetSuite role during login
Your 2FA method is working correctly outside of ExtendSync
Need Help?
If you continue to experience login issues on mobile:
🔎 Search support.cloudextend.io
💬 Chat with Support (bottom-right widget)
📧 Email cloudextend-support@celigo.com
Please include:
Whether the issue occurs only on mobile
Your NetSuite role name
The exact error message shown
We’re happy to help you get ExtendSync working securely on Outlook mobile.