Troubleshooting
When using the app, you might encounter errors. We've provided articles to help you resolve them
31 articles
Error: We are unable to detect the CloudExtend SuiteApp on your accountExtendSync Outlook | Know what to do when you encounter the unable to detect SuiteApp error
Error: Your subscription is invalid or expiredExtendSync Outlook | Learn how to resolve subscription invalid or expired error
Troubleshooting: Reload ExtendSync for Outlook NetSuiteExtendSync Outlook | Learn to reload the app
Troubleshooting: My email is on Autopilot but I don't see it in NetSuite yetExtendSync Outlook | Learn how to check the logs if eamils are not syncing to NetSuite
Error: Login access has been disable for this roleExtendSync Outlook | How to resolve login access error when logging into ExtendSync
Error: CEFI-E1118 Your Microsoft admin needs to add your first name to your profileExtendSync Outlook | Learn how to resolve the error code CEFI-E1118
Troubleshooting: Handling failed Autopilot AssociationsExtendSync Outlook | How to handle failed Autopilot Associations
Troubleshooting: Unable to log in to ExtendSync using my Microsoft accountExtendSync Outlook | See list of errors when logging in with a Microsoft account and how to resolve them
Unable to close the Start Trial ScreenLearn how to remove the start trial screen by logging out or clearing the local storage
Troubleshooting: CloudExtend files tab showing a white blank pageExtendSync Outlook | When clicking CloudExtend files tab, button not showing when login into Microsoft 365
Troubleshooting: Why aren't my custom fields displaying in ExtendSync Outlook when editing my record form?ExtendSync Outlook | If you're unable to see custom fields when editing the record form, here is the solution
Troubleshooting: Issue with Autopilot Emails showing as Raw HTMLExtendSync Outlook | See troubleshooting steps if Autopilot emails are showing in NetSuite as raw HTML
Troubleshooting: User has exceeded the maximum number of tokensExtendSync Outlook | Learn how to revoke older unneeded tokens
Troubleshooting: ExtendSync Outlook is not finding the records I wantExtendSync Outlook | Learn how to troubleshoot when the app cannot find matching contacts or other record types
Troubleshooting: Can I login to ExtendSync Outlook on a Mobile device with a role that requires 2FA?ExtendSync Outlook | Learn what to do if your role requires two-factor authentication and you want to use the Outlook mobile application
Troubleshooting: Making sure that browser cache is not being cleared on exitExtendSync Outlook | Learn how to set Internet Explorer and Microsoft Edge to not clear browser cache on exit
Troubleshooting: Issues with phone number validation when saving ContactsExtendSync Outlook | Learn how the app validates phone numbers
Troubleshooting: Unable to save records or events in Outlook due to required custom fieldsExtendSync Outlook | Learn several workarounds to bypass custom field validation rules
Troubleshooting: ExtendSync Outlook icon is missing or grayed outExtendSync Outlook | Learn why add-in are grayed out or missing on certain mail items
Troubleshooting: Internet Explorer Settings For ExtendSync Outlook On Windows MachinesExtendSync Outlook | Optimal Internet Explorer Settings when using the app
Troubleshooting: Enabling SOAP Web Services for ExtendSync OutlookExtendSync Outlook | Learn how to enable web services for your role to resolve the error
Troubleshooting: Unable to attach files to NetSuite from OutlookExtendSync Outlook | Learn why files cannot be attached or viewed in NetSuite. Understand why file attach is not possible in compose mode
Troubleshooting: How to log out of ExtendSync for Outlook NetSuiteExtendSync Outlook | Learn how to log out of the application
Troubleshooting: Outlook emails fail to attach to NetSuiteExtendSync Outlook | Learn how to troubleshoot when emails fail to attach to NetSuite
Troubleshooting: Hyperlinks not opening from Celigo Help WidgetExtendSync Outlook | If Outlook is prompting you to choose an application when you click on a link in our help widget follow these steps
Troubleshooting: ExtendSync Outlook and NetSuite Concurrency ErrorsExtendSync Outlook | Learn how to troubleshoot NetSuite Concurrency Errors
Troubleshooting: Trouble updating or loading your ExtendSync OutlookExtendSync Outlook | If your Outlook App is showing a spinning icon, you just see three dots or a white screen here's how to resolve it
Error: The WSDL version being used requires Token Based Authentication (TBA)ExtendSync Outlook | Know how to resolve the TBA error when you see this on your screen
Troubleshooting: Autopilot watch renewal failedExtendSync Outlook | Learn more about Autopilot watch renewal failure messages
Troubleshooting: My emails are automatically saved to NetSuiteExtendSync Outlook | Are you seeing categories in your Outlook emails or accidentally saved an email to record?
Error: You are not authorized to perform thisExtendSync Outlook | Learn how to troubleshoot when prompted "You are not authorized to perform this" error message upon login