Troubleshooting
When using the app, you might encounter errors. We've provided articles to help you resolve them
31 articles
Error: We are unable to detect the CloudExtend SuiteApp on your accountExtendSync Outlook | Know what to do when you encounter the unable to detect SuiteApp error
Error: Your subscription is invalid or expiredExtendSync Outlook | Learn how to resolve subscription invalid or expired error
Troubleshooting: Reload ExtendSync for Outlook NetSuiteExtendSync Outlook | Learn to reload the app
Troubleshooting: My email is on Autopilot but I don't see it in NetSuite yetExtendSync Outlook | Learn how to check the logs if eamils are not syncing to NetSuite
Error: Login access has been disable for this roleExtendSync Outlook | How to resolve login access error when logging into ExtendSync
Error: CEFI-E1118 Your Microsoft admin needs to add your first name to your profileExtendSync Outlook | Learn how to resolve the error code CEFI-E1118
Troubleshooting: Handling failed Autopilot AssociationsExtendSync Outlook | How to handle failed Autopilot Associations
Troubleshooting: Unable to log in to ExtendSync using my Microsoft accountExtendSync Outlook | Resolve Microsoft login errors and consent issues
Unable to close the Start Trial ScreenLearn how to remove the start trial screen by logging out or clearing the local storage
Troubleshooting: CloudExtend files tab showing a white blank pageExtendSync Outlook | Fix CloudExtend Files tab not loading in NetSuite
Troubleshooting: Why aren't my custom fields displaying in ExtendSync Outlook when editing my record form?ExtendSync Outlook | If you're unable to see custom fields when editing the record form, here is the solution
Troubleshooting: Issue with Autopilot Emails showing as Raw HTMLExtendSync Outlook | See troubleshooting steps if Autopilot emails are showing in NetSuite as raw HTML
Troubleshooting: User Has Exceeded the Maximum Number of TokensRevoke old NetSuite tokens to restore login access
Troubleshooting: ExtendSync Outlook is not finding the records I wantExtendSync Outlook | Resolve missing contacts, customers, or other records in search
Troubleshooting: Can I login to ExtendSync Outlook on a Mobile device with a role that requires 2FA?ExtendSync Outlook | Using Outlook mobile with NetSuite roles that require two-factor authentication
Troubleshooting: Ensure Browser Cache Is Not Cleared on ExitExtendSync Outlook | Prevent repeated logins caused by browser cache clearing
Troubleshooting: Issues with phone number validation when saving ContactsExtendSync Outlook | Learn how the app validates phone numbers
Troubleshooting: Unable to Save Records or Calendar Events Due to Required Custom FieldsExtendSync Outlook | Workarounds for NetSuite custom field validation
Troubleshooting: ExtendSync Outlook Icon Is Missing or Grayed OutExtendSync Outlook | ExtendSync Outlook Icon Is Missing or Grayed Out
Troubleshooting: Internet Explorer Settings For ExtendSync Outlook On Windows MachinesExtendSync Outlook | Optimal Internet Explorer Settings when using the app
Troubleshooting: Enabling SOAP Web Services for ExtendSync OutlookExtendSync Outlook | Fix “Invalid login. Customer access is disabled.”
Troubleshooting: Unable to attach files to NetSuite from OutlookExtendSync Outlook | Why file attachments cannot be saved or viewed in NetSuite
Troubleshooting: How to log out of ExtendSync for Outlook NetSuiteExtendSync Outlook | Learn how to log out of the application
Troubleshooting: Outlook emails fail to attach to NetSuiteExtendSync Outlook | Why emails fail to attach and how to fix it
Troubleshooting: ExtendSync Outlook and NetSuite Concurrency ErrorsExtendSync Outlook | How to handle NetSuite concurrency limits
Troubleshooting: Trouble updating or loading your ExtendSync OutlookExtendSync Outlook | If your Outlook App is showing a spinning icon, you just see three dots or a white screen here's how to resolve it
Error: The WSDL version being used requires Token Based Authentication (TBA)ExtendSync Outlook | Know how to resolve the TBA error when you see this on your screen
Troubleshooting: Autopilot watch renewal failedExtendSync Outlook | Learn more about Autopilot watch renewal failure messages
Troubleshooting: My emails are automatically saved to NetSuiteExtendSync Outlook | Are you seeing categories in your Outlook emails or accidentally saved an email to record?
Error: You are not authorized to perform thisExtendSync Outlook | Learn how to troubleshoot when prompted "You are not authorized to perform this" error message upon login
How to Check the Status Page for IssuesMajor issues will be reported at status.cloudextend.io. Other articles in this section will cover issues that are not widespread