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Error: Login access has been disable for this role
Error: Login access has been disable for this role

ExtendSync Outlook | How to resolve login access error when logging into ExtendSync

Updated over a week ago

When you log in to the ExtendSync app, you get an error message saying:

Error Message

Login access has been disable for this role

Reason for the Error

ExtenSync uses NetSuite's secure 3-Step Authentication flow. NetSuite determines the login method used for the 3-step authentication flow based on a user's previous logins with NetSuite. Because of this, some users may have trouble logging into ExtendSync with SSO, or, in the event of roles such as admin roles, without SSO.

Troubleshooting

Step 1: Click on the Menu button.

Step 2: Go to Connections then Add New Connections.

Step 3: Follow the full login instructions, using this guide!


Still not working?

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πŸ”΅ Send an email to cloudextend-support@celigo.com

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