Error
When logging into the ExtendSync app, you see this error:
Login access has been disabled for this role
Reason for the Error
ExtendSync uses NetSuite’s secure 3-Step Authorization flow.
NetSuite decides how you log in (SSO, tokens, etc.) based on your role settings and previous login history.
If a role has login access restricted, often for security or SSO configuration reasons, you may see this error when trying to connect that role to ExtendSync.
Common causes include:
Your NetSuite role has “Login Access” disabled
Your org enforces SSO-only login for some roles
You previously logged in with a different flow, and NetSuite now expects that method
Troubleshooting
Try adding a fresh connection in ExtendSync
In ExtendSync, click the Menu (⋮ or ☰) in the upper-right corner.
Select Connections.
Click Add (or Add New Connection).
Follow the full login flow to connect to your NetSuite account + role again.
👉 Use this guide for step-by-step login help
If the error persists after adding a new connection, proceed to the next step..
Ask your NetSuite Admin to check your role
Share this with your NetSuite Admin and ask them to:
Go to Setup > Users/Roles > Manage Roles.
Edit the role you’re trying to use with ExtendSync.
Confirm that:
Login access is allowed for that role.
The role is not set as Web Services Only (if you need interactive login).
Any SSO / 2FA requirements align with how you’re trying to log in via ExtendSync.
Once your admin adjusts the role if needed, try logging in again from Menu > Connections > Add in ExtendSync.
Still not working?
We’re happy to help you investigate further:
💬 Chat with us – Use the in-app messenger (bottom-right of our Help Center).
📧 Email – Send details and screenshots to cloudextend-support@celigo.com.
Please include:
Your NetSuite account ID
The role you’re using
A screenshot of the exact error message
Whether you use SSO (Okta, Azure AD, etc.) or non-SSO login in NetSuite