With Attachment Autopilot, the cases of failure might increase in Email or Thread Autopilot when:
Keep in mind!
For an email, the individual attachment file that is supported is up to 10 MB.
The total email size limit should not exceed 25 MB.
Attachment size exceeding 10MB
Individual attachment files that can be supported are up to 10MB. For users of OneDrive and SharePoint, you may use this as an alternative:
Partial Success: The email will still sync together with the other attachments with acceptable file sizes and ignore the files that are more than 10MB.
Attachment type not supported by NetSuite
See the list of supported files type by NetSuite here.
Partial Success: The email will still sync together with the other attachments with acceptable file type and ignore the files that are not supported.
All attachments combined size exceeding 25MB
Attachment size limits will vary depending if you are sending or receiving an email and is dependent on NetSuite capacity.
👉 Know more about NetSuite Size Limits for Emails and Attachments
Error: Full email with the attachments will go to error. Users can go to logs then select the files they want to sync and Retry. Choose wisely, you are allowed to Retry for ONE TIME only.
Any unexpected error from NetSuite
Error: Any unexpected error during the sync process will go to error. Users can go to logs then select the files they want to sync and Retry. Choose wisely, you are allowed to Retry for ONE TIME only.
Any error from the ExtendSync server while processing the request
Error: Any unexpected error during the sync process will go to error. Users can go to logs then select the files they want to sync and Retry. Choose wisely, you are allowed to Retry for ONE TIME only.
Reminders!
Before setting the attachment autopilot, here are a few friendly reminders:
Have a Clear Process: Chat with your team to decide what types of files should be stored in NetSuite.
Watch the File Size: Keep an eye on the size limits.
Handle with Care: Be cautious with sensitive information and consider using encryption if needed.
Double-Check: Before hitting send or activating autopilot, take a moment to make sure all the right attachments are selected.
Since the files will be stored in the NetSuite File Cabinet, it's essential to manage attachments carefully to optimize storage space. We recommend reviewing the following articles to understand how this feature can benefit your organization and to develop a process for using the feature effectively.